Nicolaus Ayles
Auburn
Summary
Results-driven with extensive management experience overseeing multiple personnel & locations. Proven expertise in budget oversight, team leadership, and process optimization, consistently exceeding performance metrics while ensuring safety compliance to the higest standard.
Overview
10
10
years of professional experience
Work History
Transportation Supervisor
PG&E
Auburn, CA
11.2020 - Current
- Started PG&E career in Davis, as the Tier 2 heavy Repair shop Supervisor. Built this location from 6 mechanics to 14 mechanics, before I transferred to Auburn. Restarted the Gear Shop to start rebuilding Transmissions, Differentials & Transfer cases.
- Currently oversee three garage locations of Auburn, Grass Valley & Placerville. Supervise a crew of 19 mechanics, 2 crew leads & 2 clerks. Run an operating budget of 7.1 million between these three locations.
- Currently oversee the Capital Tools Expense budget which varies each year between 2.6 - 3.3 million dollars currently. I have worked on & am currently working through the RFP process for new fluids/parts for all garages.
- Year over year my team & I exceed the metrics set out before us by upper leadership all while maintaining safety compliance in the process.
- Involve myself with the cliental we serve everyday - which includes attending DLT's meetings, GC & Division Grass Roots, GC & Division Rodeo's, Director WOR's & etc.
- Attend emergency mutual aid events out of state - Florida, lead & assign team during weather related events to meet clients needs.
- Helped implement new procedures to help facilitate lack of company owned units. (F-status)
- Oversee transportation operations, ensuring compliance with safety regulations and industry standards.
- Led cross-functional teams in addressing logistical challenges and streamlining workflows.
- Coordinated daily work load with shop crew lead optimizing efficiency and resource allocation.
- Manage fleet maintenance with my team, enhancing vehicle reliability and performance.
- Implemented training programs for new drivers, improving safety awareness and operational knowledge.
Service Manager
Western Truck Center - Volvo/Mack
Sacramento, CA
10.2018 - 10.2020
- During my tenure we were one of the highest grossing service departments with in the Dobbs LLC. throughout Washington state & down into California. P&L statement/budget of 2.8 million
- Led a team of 14 Volvo technicians & 3 Service advisors.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Led service department operations, ensuring high-quality customer satisfaction and support.
- Collaborated with sales teams to align service offerings with customer needs, enhancing overall client relations.
- Developed and implemented efficient workflow processes to enhance service delivery speed.
- Established training programs for staff on new technologies and industry trends to maintain competitive edge.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Adhere to all local & state regulation relating to vehicles & shop.
Operations Manager
Superior Equipment Repair
Newcastle, CA
12.2015 - 10.2018
- Oversaw the operations of the business from all aspects of service, parts, road service & their operating budget
- Directly managed 16+ employees in their day to day operations
- Dispatched two 24/7 road service technicians via phone operations
- Certified & completed FMCSA DOT annual inspection training
- Adhere to all Federal, State & local regulations relating to vehicles & shop.
- Advise & train management on policies & procedures to be enforced.
Education
Criminal Justice
Napa Valley College
Napa, CA09.2010
Skills
- 11 years of management experience
- Operations
- Client service
- Overseeing budgets
- Communication skills
- MS word/Excell/SAP/
- Quick learner
Timeline
Transportation Supervisor
PG&E
11.2020 - Current
Service Manager
Western Truck Center - Volvo/Mack
10.2018 - 10.2020
Operations Manager
Superior Equipment Repair
12.2015 - 10.2018
Criminal Justice
Napa Valley College