Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Additional Information
Timeline
Software
CustomerServiceRepresentative
Nicolas James Foley

Nicolas James Foley

Terrebonne,QC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification
1
1
Language

Work History

Director of Operations

CRCUM
10.2012 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Service & Project Manager

Black & Mc Donald
09.2007 - 10.2012
  • Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
  • Increased team productivity with proactive communication and regular progress updates for stakeholders.
  • Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
  • Served as a key point of contact for clients, addressing concerns professionally and promptly while offering tailored solutions when necessary.
  • Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
  • Achieved successful project delivery, adhering to strict budgetary constraints and ensuring high-quality outcomes.

Mechanical Project Manager

TRANE Corporation
05.2005 - 09.2007
  • Evaluated bids from contractors to select the best-suited partners for successful project execution.
  • Adapted quickly to unforeseen circumstances or changes in priorities while maintaining focus on achieving key objectives within allotted timeframes.
  • Oversaw subcontractor performance, enforcing strict adherence to safety standards and quality control measures.
  • Reduced project timelines through effective communication and coordination with multidisciplinary teams.
  • Identified opportunities for process improvements, resulting in increased efficiency and reduced costs.
  • Established and conducted quality control programs to verify construction projects met required quality standards.
  • Integrated architectural and engineering drawings to create cohesive packages.

Education

Master of Science - Mechanical Engeering

McGill University
Montreal, QC
06.1997

Associate of Applied Science - Industrial Automation

Teccart College
Montreal, QC
06.1994

Skills

  • Team Leadership
  • Operational Efficiency
  • Workforce Planning
  • Operations Oversight
  • Strategic planning and execution, operations
  • Cost Control
  • Performance Analysis
  • Schedule oversight
  • Risk Mitigation
  • Employee Development

Accomplishments

  • Resolved product issues through consumer testing HVAC prototypes, end ensure they were safe to aprove.
  • Documented and resolved a project which led to a mechanical solution using a simple conduit modification
  • Supervise a team of 22 staff members.

Languages

English
Native or Bilingual
French
Native or Bilingual

Affiliations

  • OIQ-2000
  • PMP-2015
  • FMP-2015
  • Building managers - Boma Best Smart

Certification

  • Certified Director of operations
  • PMP
  • FMP
  • Boma Best smart
  • CCICN

Additional Information

Resource Allocation

Timeline

Director of Operations

CRCUM
10.2012 - Current

Service & Project Manager

Black & Mc Donald
09.2007 - 10.2012

Mechanical Project Manager

TRANE Corporation
05.2005 - 09.2007

Master of Science - Mechanical Engeering

McGill University

Associate of Applied Science - Industrial Automation

Teccart College

Software

CRM, Precore, Autocad, Microsoft Project, Maximo

Nicolas James Foley