Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
OfficeManager
Nicolas Widmer

Nicolas Widmer

Montreal

Summary

A results-driven business oriented individual specializing in operations management, customer service, marketing, strategy development, and team leadership. Aiming to thrive in new discomfortable situations in order to grow my experience and skillset in my professional life.

Overview

4
4
years of professional experience
1
1
Certification

Work History

F&B Manager

Generator Hotels
09.2021 - 08.2023
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.

Warehouse Operations Clerk

FCNQ
07.2020 - 12.2020
  • Executed receival and inspection of wide variety of products.
  • Delegated inventory management, monitoring stock levels and keeping accurate records.
  • Accomplished general warehouse maintenance and quality control of products.

Marketing Assistant

Belmonda
01.2020 - 04.2020
  • Analyzed and assisted in development of new marketing campaign.
  • Aided in creation of a new modern website for the company.

Sales Internship

Group Antonopolous
11.2019 - 12.2019
  • Acquired extensive sales knowledge through various activities such attending meetings and shadowing in-bound and out-bound calls.

Education

D.E.C - Business Management & Marketing

Dawson College
Montreal, Québec
04.2020

High School Diploma - Sports Program

John Rennie High School
Montreal, Québec
06.2017

Skills

  • Leadership & People Management: Integrated team building, conflict resolution and communication skills
  • Operational Excellence: Oversaw inventory management, financial acumen, and time management
  • Customer Service & Quality Focus: Strenghtened customer satisfaction, increased positive reviews online and standardized quality control procedures
  • Problem Solving: Addressed customer complaints, resolving operational issues, and adapting to unforeseen circumstances

Accomplishments

  • Employee of the month reward (F&B position)
  • Most Google reviews in one year through incentive campaign (F&B position)
  • Broke revenue records through creative idea (F&B position)

Certification

- Alcohol Serving License (Sweden)

- Narcotics Legislation Police Control (Sweden)


Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Swedish
Intermediate (B1)

Timeline

F&B Manager

Generator Hotels
09.2021 - 08.2023

Warehouse Operations Clerk

FCNQ
07.2020 - 12.2020

Marketing Assistant

Belmonda
01.2020 - 04.2020

Sales Internship

Group Antonopolous
11.2019 - 12.2019

D.E.C - Business Management & Marketing

Dawson College

High School Diploma - Sports Program

John Rennie High School

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Nicolas Widmer