Nicolas Sweeney
Kitchener
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance overall satisfaction. Strong communication skills and a deep sense of empathy contribute to building lasting relationships with clients. Proven ability to maintain high customer satisfaction levels while fostering loyalty through attentive service and proactive problem-solving. Committed to creating positive experiences that drive customer retention and brand advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Detailer
Enterprise Rent-A-Car
01.2024 - Current
- Washed cars and trucks daily
- Washed, and waxed vehicles for perfect shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Drove customers and vehicles to different locations around the area of Kitchener, Waterloo, Cambridge, and London.
- Maintained Lot and parking spaces to meet demands of daily rental traffic
Operations Assistant (Summer Position)
Jamesway Incubator Inc
05.2023 - 08.2023
- Worked with Engineering department to complete tasks and projects
- Gained project management and Leadership skills
- Completed ECN'S and Purchasing requisitions and day to day tasks.
Dietary Aide and Kitchen Staff
Lanark Village
12.2020 - 05.2023
- Completed tasks such as serving, washing dishes, cooking, cleaning and managing residents experiences etc.
Sales Associate and Customer Service
KW Surplus
06.2020 - 12.2020
- Completed tasks in the computer room such as sales, Returns, cleaning, and stocking shelves etc.
Volunteer Assistant
KW Titans
09.2016 - 03.2018
- Performed various tasks both prior to and during games including ushering, minor housekeeping, liaising with teams, and benchside assistance.
Volunteer Referee and Assistant
Flag Raiders, Kitchener
12.2015 - 06.2017
- Performed various tasks including cleaning and maintaining paintball markers, maintaining the field, refereeing games, and customer service within the store.
Education
Grade 12 -
Forest Heights Collegiate Institute
KitchenerSkills
- Expertise in detailing
- Vehicle inspection
- Relationship building
- Telephone etiquette
- Customer service
- Strategic planning
- Problem-solving
- Time management
Personal Information
Title: Employee
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Certification
- OMVIC
Timeline
Automotive Detailer
Enterprise Rent-A-Car
01.2024 - Current
Operations Assistant (Summer Position)
Jamesway Incubator Inc
05.2023 - 08.2023
Dietary Aide and Kitchen Staff
Lanark Village
12.2020 - 05.2023
Sales Associate and Customer Service
KW Surplus
06.2020 - 12.2020
Volunteer Assistant
KW Titans
09.2016 - 03.2018
Volunteer Referee and Assistant
Flag Raiders, Kitchener
12.2015 - 06.2017
Grade 12 -
Forest Heights Collegiate Institute