Nicolas Racicot
Montreal,Québec
Summary
Seasoned Senior Property Manager known for high productivity and efficiency in task completion. Possess specialized skills in property portfolio management, tenant relations, and operational budgeting. Excel at communication, problem-solving, and leadership, ensuring smooth operation of properties under management.
Overview
11
11
years of professional experience
Work History
Senior Property Manager
Interrent REIT
Montreal, Quebec
08.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured compliance with company policies and procedures across all sites.
- Managed budgets for multiple units and tracked financial performance against targets.
- Conducted regular meetings with department managers to review progress on initiatives and discuss issues or concerns.
- Analyzed customer feedback data from each unit to identify opportunities for improvement in services offered.
- Resolved conflicts between employees in different units while maintaining a positive working environment.
- Implemented innovative processes, systems, and technologies that improved workflow throughout the organization's various locations.
- Established effective communication channels between departments in different sites to facilitate collaboration.
- Collaborated with marketing team on campaigns designed to increase brand awareness across multiple units.
- Recruited, hired, trained, coached, evaluated, managed, motivated and retained employees in each unit.
- Oversaw inventory management activities at each site including ordering supplies as needed.
- Assessed risks associated with operations at individual sites and developed plans for mitigating those risks.
- Maintained a thorough understanding of relevant laws and regulations applicable to multi-unit operations.
- Reviewed reports from individual units regularly to analyze trends in sales volume, customer satisfaction levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Senior Operation Manager
Capreit
Montreal, Quebec
01.2014 - 03.2023
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Ensured compliance with safety regulations and company policies and procedures.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Developed comprehensive plans for emergency situations such as natural disasters or power outages.
- Reviewed financial statements regularly to ensure budget targets are met.
- Provided guidance, support, and mentorship to junior team members.
- Motivated team members and devised strategies to improve workflow.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Cure Antoine Labelle
Laval, QC06-1999
Some College (No Degree) - Tourism
Cegep Montmorency
Laval, QCSkills
- Crisis Management
- Tenant relations
- Interpersonal Skills
- Active Listening
- Employee Motivation and Guidance
- Multi-family property management
- Financial Oversight
Languages
English
Full Professional
Spanish
Full Professional
French
Native/ Bilingual
Italian
Limited
Timeline
Senior Property Manager
Interrent REIT
08.2023 - Current
Senior Operation Manager
Capreit
01.2014 - 03.2023
High School Diploma -
Cure Antoine Labelle
Some College (No Degree) - Tourism
Cegep Montmorency
Similar Profiles
Paul DhanjalPaul Dhanjal
Rental/Leasing Agent in Property Management at CLV Group - InterRent REITRental/Leasing Agent in Property Management at CLV Group - InterRent REIT
Jacob SheppardJacob Sheppard
Assistant Property Manager / Property Manager at InterRentAssistant Property Manager / Property Manager at InterRent
Arunika Yeans ArmstrongArunika Yeans Armstrong
Property Adminsitrator at Killam Apartment REITProperty Adminsitrator at Killam Apartment REIT