Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.
Overview
19
19
years of professional experience
Work History
Store Investigator
TJX Companies
02.2023 - Current
Documented findings and prepared detailed reports.
Carefully documented statements, observations, and evidentiary materials.
Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Prepared case reports from allegations, transcripts of interviews and physical evidence.
Conducted interviews with witnesses and clients.
Interviewed and interrogated suspects.
Arrest shoplifter, used of handcuff, right to council, and all by law process of custody
Loss Prevention Access Control Security Guard
PUROLATOR All Hub
03.2022 - 02.2023
Daily audit of all security contractors mainly at National Hub Ontario
Training all new security guard of technic of wending, X-ray detection, metal detector, Audit of respect of all Purolator policy and procedure in place
Training security guard on Yard management system and Echo system Acting like Hub patrol Lead for Armed alarm system on different Hubs in GTA, security patrol and alarm response
Investigation with CCTV full access to all National Hub
Investigate all employee complaints and package track
Report all incidents in ThinkLP system.
Front desk Visitor and Bail bond Security Guard
GardaWorld
05.2021 - 07.2022
Monitor and control the care of lower-risk immigration detainees under the code of conduct set by the Canadian Border Services Agency
Maintain meticulous notes in memo books and prepare comprehensive incident reports for managers to review from Garda World and the Canadian Border Services Agency
Ensure cooperation and compliance among detainees by identifying issues in an ever changing and fast-paced work environment while completing duties and assignments under stressful circumstances independently or with a team of guards from different backgrounds and experiences
Face incidents and complaints which need conflict resolution with detainees who may be in emotional crisis and physical distress; maintain clear and effective communication in order to successfully collaborate and efficiently make decisions and solve problems that are mutually accepted by all parties
Demonstrate compassion and empathy through my communication skills and language skills to address any inquiries from detainees from different backgrounds and cultures in order to provide them with necessary information and resources while being detained.
Screening Officer CATSA / Bilingual French and English
09.2021 - 05.2022
Professionals who receive extensive training to protect passengers while demonstrating vigilance and excellent customer service in a dynamic airport environment
Responsible for the efficient screening of passengers, non-passengers and their baggage Ambassador for customer service and interact with passengers and stakeholders alike in a professional and ethical manner Follow aviation regulations and standard operating procedures at all times while demonstrating critical thinking
Patrol Security Guard / BILINGUAL French and English front desk
Gardaworld
09.2020 - 01.2021
Event Chef
Spectra Food Services
01.2005 - 03.2020
Cooked for large groups of people and managing various types of food for large events.
Created catering menu based upon client specifications, event type, dietary needs, and budget.
Ordered food items and supplies needed to fulfill catering jobs.
Crafted exciting catering options for clients.
Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Assisted with menu development and planning.
Education
High School Diploma -
CEFAMEC
CHARTRES FRANCE
06.1994
Skills
Google Workspace
Public Speaking
Basic Math
G-Suite
Microsoft Word
Microsoft Office
Excellent Communication
Organization
First Aid/CPR
Dependable and Responsible
Multitasking Abilities
Organizational Skills
Team Building
Self-Motivated
Hobbies and Interests
Reading, Theatre, Music, Museums, Travels, French History, Sport & Fitness
References
Available upon request
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Store Investigator
TJX Companies
02.2023 - Current
Loss Prevention Access Control Security Guard
PUROLATOR All Hub
03.2022 - 02.2023
Screening Officer CATSA / Bilingual French and English
09.2021 - 05.2022
Front desk Visitor and Bail bond Security Guard
GardaWorld
05.2021 - 07.2022
Patrol Security Guard / BILINGUAL French and English front desk