Nicolas PALMERO

- Led IT team offering tier 2 support through CRM and ITSM system to help desk and business application teams collaborating with network team while fostering professional growth.

- Applied strong analytical skills to troubleshoot critical IT issues, resolving crises with precision and improving system reliability under pressure.

- Provided guidance to managerial team on infrastructure evolution based on audits.

- Proficient in requirement analysis and strong communication in writing technical specifications.

- Defined disaster recovery plan, implementing RTOs and RPOs for siloed applications, and monitored backups via VeeamOne to reduce downtime and enhance recovery readiness.

- Developed PHP frontend web app with PowerShell backend to automate administrative tasks and service requests, optimizing workflows, and increasing team productivity by 20%.

- Demonstrated strong programming expertise leveraging artificial intelligence to debug languages: PHP, PowerShell, JavaScript, and SQL, delivering high-quality code using Visual Studio.

- Developed PowerShell libraries to enhance development and operational tooling capabilities.

- Installed a Docker-based infrastructure to streamline software deployment.

- Migrated legacy knowledge base to collaborative web app, reducing incident resolution time.

- Streamlined infrastructure to simplify administration, improve performance and reliability:

• Migrated 2300 mailboxes from Exchange 2010 to MS365,
• Restructured Active Directory, reducing OUs by 75% and GPOs by 66%,
• Consolidated 22 domain controllers into 2 active servers,
• Reduced 22 DHCP servers to a single failover server pair.

• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Taught all subjects including english from grades 3 to 5 French-speaking students.
• Participated in one year-exchange in 2018-2019 teaching French immersion program in grades 5 & 6 to English-speaking students at Hilson Avenue Public School (Ottawa)

• Oversaw all aspects of game design, packaging, and production, ensuring high-quality and engaging board games.
• Developed and implemented effective sales, marketing, and distribution strategies, to increase market reach.
• Applied editing knowledge in the creation of user rule books and instruction manuals in both English and French.

• Elaborated functional specifications and oversaw development team progress
• Migrated custom Credit card management application to Oracle Application Server implementation
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

• Merged and generated interbank swap contracts for seamless delivery.
• Developed and implemented Java connector for seamless interbank contract delivery, processing up to €20 billion in daily foreign exchange transactions.
• Consistently met project deadlines by managing time effectively and prioritizing tasks based on urgency and importance.

• Refactored legacy code to enhance maintainability, facilitating future updates and reducing technical debt.
• Optimized multi-threaded C++ component for efficient data access, improving system performance.
• Enhanced customer satisfaction by promptly addressing support tickets and providing accurate, actionable solutions.
• Led a Level 3 support team, acting as a liaison between the development team and regional correspondents using CRM software.
• Developed comprehensive training programs for Level 2 support staff on financial risk management servers, improving team proficiency.
• Developed detailed technical documentation, instructional materials and release notes in English language for software administrators and business users.

• Designed C++ authentication and authorization component integrated with HP Authorization Server, leveraging advanced security protocols to enhance system protection.
• Performed network metrology and conducted web application audits, identifying and addressing performance bottlenecks and security vulnerabilities to optimize system efficiency and security.
• Utilized advanced proofreading skills to ensure high-quality technical documentation.
• Developed consulting analysis reports in French, summarizing state-of-the-art research and study findings for decision-makers.

• Gained hands-on experience in Java foundation classes.
• Developed a theoretical model to optimize remote application Java class loading process.
• Developed comprehensive technical documents in English language, summarizing research methodology and results to ensure clarity and accessibility for various stakeholders.