Nicolas Mosos
Guelph,Canada
Summary
Experienced in establishing and operating a successful moving franchise and gaining valuable experience working with the franchisor. Demonstrated expertise in sales, coaching, operations, and team building over 10+ years. Seeking a Franchise Operations position in a large organization to contribute skills and knowledge for further success.
Overview
12
12
years of professional experience
Work History
Franchisee - Managing Partner
You Move Me
Kitchener/Waterloo Region, Canada
06.2014 - Current
- Company Overview: Franchisee - Managing Partner serving a wide territory in Western Ontario
- Founder and Managing Partner of the Kitchener/Waterloo Franchise serving a wide territory in Western Ontario
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting, PnL streategy
- Over 425 Google Reviews averaging 4.8+
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Our location boasts OVER 54% repeat and referral rate
- Lowest turnover rate in the system, this was achieved by focusing on happy employees and strong culture
Project and Process Specialist
O2E Brands
Vancouver, Canada
10.2017 - 03.2018
- Company Overview: Parent company of 1-800-GOT-JUNK?, Shack Shine, WOW-1-Day Painting, You Move Me
- Designed and implemented the first Online Booking Engine for You Move Me
- Frequently presented to C-Level, Senior, and Franchise Advisory stakeholders
- Performance coached agents and supervisors
- Reviewed and improved processes such as Operations Playbook, New Franchise Onboarding, NPS Score utilization
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
Call Centre Operations Manager
O2E Brands
Vancouver, Canada
05.2017 - 10.2017
- Company Overview: Parent company of 1-800-GOT-JUNK?, Shack Shine, WOW-1-Day Painting, You Move Me
- Overhauled the Call Centre training and culture leading to:
- Historically low Average Handling Time from 30:21 to 14:12
- Increased net and gross conversion rates to historical highs
- Restored trust with the Franchise Partner body by improving training and onboarding materials
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Local Business Development Manager
1-800-GOT-JUNK?
Toronto, Canada
04.2013 - 04.2014
- Contributed to the then record month of $2,000,000
- Spearheaded the Local Commercial Initiative
- Helped design the Contractor Rate Card leading to the adoption of the service by the contracting markets
- Prepared sales presentations for clients showing thesuccess and credibility of products.
Account Manager
Xerox
Toronto, Canada
10.2012 - 04.2013
- Completed the famous Xerox Sales School
- Winner of ‘The Pen’ award, awarded to the student with the most potential
- First new recruit to close a deal from Cold Call to Implementation
Education
Bachelor of Arts -
Sir Wilfrid Laurier University
Waterloo, ON01.2012
Skills
- Financial administration
- Data-driven decision making
- Revenue growth
- Stakeholder management
- Franchise relations
- Coaching and mentoring
- Operations management
- Business development expertise
- Rapport and relationship building
Languages
Fluent in English
Fluent in Spanish
Timeline
Project and Process Specialist
O2E Brands
10.2017 - 03.2018
Call Centre Operations Manager
O2E Brands
05.2017 - 10.2017
Franchisee - Managing Partner
You Move Me
06.2014 - Current
Local Business Development Manager
1-800-GOT-JUNK?
04.2013 - 04.2014
Account Manager
Xerox
10.2012 - 04.2013
Bachelor of Arts -
Sir Wilfrid Laurier University