Nicolas Mosos
Guelph,Canada
Summary
Experienced in establishing and operating a successful moving franchise and gaining valuable experience working with the franchisor. Demonstrated expertise in sales, coaching, operations, and team building over 10+ years. Seeking a Franchise Operations position in a large organization to contribute skills and knowledge for further success.
Overview
12
12
years of professional experience
Work History
Franchisee - Managing Partner
You Move Me
06.2014 - Current
- Company Overview: Franchisee - Managing Partner serving a wide territory in Western Ontario
- Founder and Managing Partner of the Kitchener/Waterloo Franchise serving a wide territory in Western Ontario
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting, PnL streategy
- Over 425 Google Reviews averaging 4.8+
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Our location boasts OVER 54% repeat and referral rate
- Lowest turnover rate in the system, this was achieved by focusing on happy employees and strong culture
Project and Process Specialist
O2E Brands
10.2017 - 03.2018
- Company Overview: Parent company of 1-800-GOT-JUNK?, Shack Shine, WOW-1-Day Painting, You Move Me
- Designed and implemented the first Online Booking Engine for You Move Me
- Frequently presented to C-Level, Senior, and Franchise Advisory stakeholders
- Performance coached agents and supervisors
- Reviewed and improved processes such as Operations Playbook, New Franchise Onboarding, NPS Score utilization
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
Call Centre Operations Manager
O2E Brands
05.2017 - 10.2017
- Company Overview: Parent company of 1-800-GOT-JUNK?, Shack Shine, WOW-1-Day Painting, You Move Me
- Overhauled the Call Centre training and culture leading to:
- Historically low Average Handling Time from 30:21 to 14:12
- Increased net and gross conversion rates to historical highs
- Restored trust with the Franchise Partner body by improving training and onboarding materials
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Local Business Development Manager
1-800-GOT-JUNK?
04.2013 - 04.2014
- Contributed to the then record month of $2,000,000
- Spearheaded the Local Commercial Initiative
- Helped design the Contractor Rate Card leading to the adoption of the service by the contracting markets
- Prepared sales presentations for clients showing thesuccess and credibility of products.
Account Manager
Xerox
10.2012 - 04.2013
- Completed the famous Xerox Sales School
- Winner of ‘The Pen’ award, awarded to the student with the most potential
- First new recruit to close a deal from Cold Call to Implementation
Education
Bachelor of Arts -
Sir Wilfrid Laurier University
Waterloo, ON01.2012
Skills
- Financial administration
- Data-driven decision making
- Revenue growth
- Stakeholder management
- Franchise relations
- Coaching and mentoring
- Operations management
- Business development expertise
- Rapport and relationship building
Languages
Fluent in English
Fluent in Spanish
Timeline
Project and Process Specialist
O2E Brands
10.2017 - 03.2018
Call Centre Operations Manager
O2E Brands
05.2017 - 10.2017
Franchisee - Managing Partner
You Move Me
06.2014 - Current
Local Business Development Manager
1-800-GOT-JUNK?
04.2013 - 04.2014
Account Manager
Xerox
10.2012 - 04.2013
Bachelor of Arts -
Sir Wilfrid Laurier University
Similar Profiles
Christian ClyChristian Cly
Mover at You Move MeMover at You Move Me
Jeremy JonesJeremy Jones
Operations Manager at You Move MeOperations Manager at You Move Me
Gabe RobinsonGabe Robinson
Crew Lead at You Move MeCrew Lead at You Move Me