Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicolas Mollica

2975 Croissant Giffard Laval

Summary

I am a skillful 2 year Customer Service Representative at Bonanza Lalumière, excelling in conflict resolution and customer satisfaction, Moreover enhanced facility standards at Garderie Les Amis Des Jumeaux Deux through thoghrough cleanliness procedures. Skilled in active listening and critical thinking, I excel in teamwork and efficient problem-solving, supporting 300 customers daily without compromising service quality. Proven to work efficiently in busy and high pressure environments. Fast learning and can acquire new skills very quickly.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bonanza Lalumière
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints.
  • Handled product problems efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products and services.
  • Supported roughly 300 customers daily with extra assistance.
  • managed prices of items to ensure customer satisfaction

Facilities Janitor

Garderie Les Amis Des Jumeaux Deux
09.2021 - 04.2024
  • Enhanced facility cleanliness by performing thorough daily cleaning routines.
  • Improved overall facility appearance by sweeping, mopping, and vacuuming all classroom and bathroom spaces.
  • Vacuumed and mopped floors to remove dirt and debris to maintain clean and safe environment for the children and staff.
  • Each year, we undertake group cleaning projects that include a thorough summer cleaning, which involves deep cleaning the bathrooms and preparing the floors for waxing the next day.

Education

Law, Society And Government

Vanier College
821 Sainte Croix Ave, Saint-Laurent, QC
05-2026

High School Diploma -

Rosemount High School
Montreal, QC
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem-solving
  • Customer satisfaction
  • Teamwork
  • Highly efficient
  • Safety awareness
  • Strong communication
  • Product knowledge
  • Relationship building
  • Customer complaint management

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

Bonanza Lalumière
07.2023 - Current

Facilities Janitor

Garderie Les Amis Des Jumeaux Deux
09.2021 - 04.2024

Law, Society And Government

Vanier College

High School Diploma -

Rosemount High School
Nicolas Mollica