Nicolas Marques de Souza
Vancouver
Summary
Enthusiastic and tech-savvy customer service professional with experience in restaurant service and digital project work. Skilled at helping people navigate new tools, troubleshooting basic issues, and providing clear guidance. Fast learner with strong communication skills, eager to deliver excellent support and improve customer experiences in a SaaS environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Fable Diner
10.2023 - Current
- Assisted customers in a fast-paced environment, resolving questions and issues efficiently.
- Communicated clearly and professionally over the phone and in person.
- Provided guidance on menu options, ordering systems, and customer requests, ensuring a positive experience.
- Developed the ability to handle multiple tasks while maintaining attention to detail.
Social Media Manager
Fable Diner
05.2024 - 04.2025
- Managed social media communication, responding to customer comments and inquiries.
- Created posts, short video content, and simple guides to help customers interact with online platforms.
- Used digital tools to track engagement and improve messaging clarity.
- Edited videos and photos for social media campaigns using tools such as DaVinci Resolve and Photoshop.
Vice President
Digital Media Marketing Club, Langara College
06.2023 - 06.2024
- Supported the president in club operations and member onboarding.
- Assisted peers in using digital tools and understanding processes.
- Created small guides and step-by-step instructions to help new members participate effectively.
Education
Associate of Science - Computer Science
Langara College
09-2026
Skills
- Video & Media
- Programming experience
- MS Office proficiency
- Negotiation
- Product and service solutions
- Customer complaint resolution
- POS system operation
- Customer service
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Social Media Manager
Fable Diner
05.2024 - 04.2025
Customer Service Associate
Fable Diner
10.2023 - Current
Vice President
Digital Media Marketing Club, Langara College
06.2023 - 06.2024
Associate of Science - Computer Science
Langara College