Nicolas Lamoureux
Business Process Consultant
Québec,QC
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over [Number] years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Business Process Consultant
Ricoh Canada
Québec, QC
06.2015 - 12.2022
- Assessed business processes and identified ways to boost improvement.
- Analyzed and assessed functional and organizational activities.
- Optimized core processes to improve business performance and operational agility.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Collaborated with upper management to drive strategy and implement new processes.
- Created strong relationships with key decision makers as trusted consultant of Laserfiche product line.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Senior Information Technology Architect
Nicolas Lamoureux
Québec, QC
01.2001 - 07.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Created strong relationships with key decision makers as trusted consultant of Laserfiche product line.
CEO and Principal Consultant
Terribilis Consultants Ltée
Paris, France
01.1998 - 01.2001
- Coached and guided senior managers in disvovery of internet and web solution and achieve higher performance levels.
- Increased company revenue through aggressive Internet and web market strategies.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Applied web expertise to support company sales and service functions.
IT Specialist
Groupe Forest-Pinet
Québec, QC
01.1996 - 01.1998
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
Education
No Degree - Business Administration
TELUQ
Québec, QC 05.2013 - 05.2015
AEC 3D Animation - 3D Animation
Cegep Limoilou
Québec, QC 01.2008 - 01.2010
No Degree - Industrial Relations
Laval University
Québec, QC 05.2001 - 05.2002
DEC - Photography
Matane CEGEP
Matane, QC 08.1991 - 06.1992
Skills
Project managementHuman Resources ManagementChange managementProblem/Incident managementTrainingCustomer serviceManagement of technological environmentsSpeakerDocuwareDocusignUI PathProcessVisioPapercutFusion ProLaserfiche
Nodejs
MACOSMicrosoft ProjectHtmlVuejs
Javascript
Mysql
Process change management
Team collaboration
Technical team interactions
Cultural Awareness
Analytical and Critical Thinking
Problem-Solving
Active Listening
Certification
UIPath Certified RPA Associate
Timeline
UIPath Certified RPA Associate
01-2022
Lean Six Sigma Green Belt Certified
01-2021
CompTIA CySA+ Certified
01-2021
Laserfiche Gold Certified
01-2017
Business Process Consultant
Ricoh Canada
06.2015 - 12.2022
No Degree - Business Administration
TELUQ
05.2013 - 05.2015
AEC 3D Animation - 3D Animation
Cegep Limoilou
01.2008 - 01.2010
No Degree - Industrial Relations
Laval University
05.2001 - 05.2002
Senior Information Technology Architect
Nicolas Lamoureux
01.2001 - 07.2015
CEO and Principal Consultant
Terribilis Consultants Ltée
01.1998 - 01.2001
IT Specialist
Groupe Forest-Pinet
01.1996 - 01.1998
DEC - Photography
Matane CEGEP
08.1991 - 06.1992