Managed and maintained cybersecurity programs such as SentinelOne and Windows Defender.
Ensured all systems are up-to-date with the latest security patches.
Maintained a user satisfaction score (CSAT) of 90%.
Set up, installed, and configured servers, equipment, and workstations.
Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
Provided technical support to clients via telephone and email, resolving complex issues.
Managed inventory of wardrobe pieces and accessories.
Contractor (intern)
RAMCO trading and contracting
Beirut, Lebanon
07.2023 - 08.2023
Mastered resource allocation for civil projects using Excel
Created comprehensive databases for efficient material tracking
Utilized spreadsheets for effective labor and equipment management
Gained practical experience in on-site project management tasks
Developed project schedules and monitored progress with Gantt charts
Engaged in hands-on activities beyond office-bound responsibilities.
Education
Bachelor of Engineering - Computer Engineering Co-op -
Concordia University
Montreal, QC
05-2026
French Baccalaureate -
Grand-Lycée-Franco-Libanais
Beirut
01-2022
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Elementary
Extracurricular Activities
Scout (2015-2022): Committed to the Scout program from age 11 through achieving Rover rank.
Volunteering (DAFA Campaign - 07/2021): Sorting and distributing supplies to the people in need
Volunteering (Beit el Baraka- 08/2020): Provided volunteer assistance and support to those affected by the 2020 Beirut explosion, contributing to relief and recovery efforts.
Hobbies and Interests
Football (Actively engaged for over 10 years)
Martial Arts (Actively engaged for over 2 years)
Technology
Timeline
IT Analyst (Co-Op)
Wajax
05.2024 - 08.2024
Contractor (intern)
RAMCO trading and contracting
07.2023 - 08.2023
Bachelor of Engineering - Computer Engineering Co-op -