Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Garcia

Merced

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Call Center Agent

Soccer.com
07.2023 - 12.2023
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Front Desk Agent

Planet Fitness Gym
05.2022 - 07.2023
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

U.S. Marine

USMC Camp Pendleton
01.2013 - 01.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked as a AAV(Assault Amphibious Vehicle) mechanic as primary role.
  • Worked different roles, Company Clerk, deployed as a Squad leader to the Philippines for six months, and worked Camp Guard in Camp Pendleton.

Education

No Degree - Associates in Science

Cerritos College
Norwalk, CA

No Degree - Associates in Science

Merced College
Merced, CA

High School Diploma -

Paramount High School
Paramount, CA
06.2012

Skills

  • Customer communications
  • Problem-solving abilities
  • Task Prioritization
  • Customer service excellence
  • Time management abilities
  • Adaptability
  • Reliability
  • Database Research
  • File Maintenance
  • Cash Management
  • Correspondence Writing
  • Administrative Support
  • Spreadsheet development

Languages

Spanish
Native or Bilingual

Timeline

Call Center Agent

Soccer.com
07.2023 - 12.2023

Front Desk Agent

Planet Fitness Gym
05.2022 - 07.2023

U.S. Marine

USMC Camp Pendleton
01.2013 - 01.2017

No Degree - Associates in Science

Cerritos College

No Degree - Associates in Science

Merced College

High School Diploma -

Paramount High School

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Nicolas Garcia