Nicolas Garcia
Soccer.com
Merced
11
years of professional experience
2
years of post-secondary education
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Call Center Agent
5 Months- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Front Desk Agent
1 Year 2 Months- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
U.S. Marine
4 Years- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked as a AAV(Assault Amphibious Vehicle) mechanic as primary role.
- Worked different roles, Company Clerk, deployed as a Squad leader to the Philippines for six months, and worked Camp Guard in Camp Pendleton.
Education
Associate of Science - Business Administration 2.0
- Continuing education in Accounting
High School Diploma
Skills
Customer communications
Problem-solving abilities
Task Prioritization
Customer service excellence
Time management abilities
Adaptability
Reliability
Database Research
File Maintenance
Cash Management
Correspondence Writing
Administrative Support
Spreadsheet development
Languages
Spanish
Native or Bilingual
Timeline
Merced College
Associate of Science from Business Administration 2.0
01.2024 - 12.2025Read More
Call Center Agent
Soccer.com
07.2023 - 12.2023Read More
Front Desk Agent
Planet Fitness Gym
05.2022 - 07.2023Read More
U.S. Marine
USMC Camp Pendleton
01.2013 - 01.2017Read More
Paramount High School
High School Diploma
Read More