Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Nicolas Flynn

Ottawa,ON

Summary

Motivated and adaptable with experience in customer service, sales, food service, and administrative support. Proven ability to communicate effectively with diverse audiences, handle responsibilities with professionalism, and thrive in fast-paced, high-pressure environments. Skilled in building client relationships, managing confidential information, and delivering quality service in both team-based and independent roles. Strong interpersonal, organizational, and problem-solving abilities, with a reliable work ethic and a commitment to learning and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Student Works
Ottawa, Ontario
05.2025 - Current
  • Promoting residential services, like window cleaning, gutter cleaning, painting and additional jobs.
  • Quickly connecting and building relationships with homeowners, potential clients, communicating service benefits, and the value of our work.
  • Scheduling estimates and generating leads while maintaining accurate records of my interactions and appointments using a CRM tool.
  • Practice resilience, time management, and communication skills in a high-rejection, performance-driven environment
  • Collaborating with team members to improve sales techniques and hit group performance goals.
  • Generated over 20 qualifying leads in my first five weeks, working 2-3 days a week, earning the company around $2,900
  • Average job size of $563.
  • Lead conversion rate is 25%.

Cook

Crust & Crate
Ottawa, Ontario
06.2024 - Current
  • Preparing and cooking a variety of dishes in a fast-paced, open-kitchen environment, ensuring consistency with restaurant standards
  • Maintaining high levels of cleanliness, food safety, and kitchen organization in accordance with health regulations
  • Managing prep work and station setup efficiently to ensure smooth service during peak hours
  • Collaborating with kitchen and front-of-house teams to ensure timely and accurate food delivery
  • Adapting to changing menus, special requests, and high-volume service with composure and attention to detail
  • Trained new staff on station procedures, portion control, and safety protocols

Receptionist/Assistant

Elmsmere Villa Retirement
Ottawa, Ontario
03.2025 - 06.2025
  • I supported my direct manager with handling confidential staff documents and administrative tasks, ensuring accuracy and discretion.
  • Served meals to residents in a respectful, timely manner.
  • Maintained cleanliness and hygiene in dining areas by promptly clearing and sanitizing tables after meals.
  • Assisted with day-to-day front desk duties, providing friendly service to residents, staff, and visitors.
  • Helped ensure smooth daily operations by being flexible and responsive to both staff and residents' needs.

Host

Crust & Crate
Nottawa, Ontario
01.2021 - 07.2022
  • Greeted guests warmly, and managed seating flow to ensure an efficient and enjoyable dining experience.
  • Maintained waitlists and coordinated table assignments during high-traffic hours.
  • Communicated effectively with servers and kitchen staff to minimize wait times and optimize guest satisfaction.
  • Responded promptly to customer inquiries and concerns, demonstrating professionalism and problem-solving skills.
  • Assisted in maintaining the cleanliness and presentation of the front-of-house area, including menus, entryway, windows, bathrooms, etc.
  • Supported takeout and reservation calls, ensuring accurate information and timely service

Education

International Buisness -

Carleton University
Ottawa, None
04-2029

High School Diploma -

Samuel Genest
Ottawa, ON
07-2023

Skills

  • Customer Service & Communication
  • Sales & Persuasion
  • Teamwork and collaboration
  • Time Management & Multitasking
  • Professionalism & Confidentiality
  • Organization & Attention to Detail
  • Resilience & Work Ethic

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Certification

  • Standard First Aid & CPR lev C-AED

References

References available upon request.

Timeline

Sales Associate

Student Works
05.2025 - Current

Receptionist/Assistant

Elmsmere Villa Retirement
03.2025 - 06.2025

Cook

Crust & Crate
06.2024 - Current

Host

Crust & Crate
01.2021 - 07.2022

International Buisness -

Carleton University

High School Diploma -

Samuel Genest

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Nicolas Flynn