Summary
Overview
Work History
Education
Skills
Other Studies
References
Affiliations
Languages
Websites
Accomplishments
References
Work Preference
Software
Interests
Timeline
OperationsManager
NICOLAS ERAZO CAMACHO

NICOLAS ERAZO CAMACHO

Bogotá D.C.,Colombia

Summary

Knowledgeable Trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 10 years.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Trainer

IntouchCX Bogota
Bogota, Bogota
12.2021 - Current
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Assisted with the development of online learning modules for remote learners.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Facilitated group discussions between participants to promote active engagement in learning activities.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.

Logistics Specialist

DGL Logistics
Bogota, Bogota
08.2019 - 08.2020
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Monitored freight costs to ensure compliance with company budget guidelines.
  • Analyzed customer orders to determine optimal shipping routes and methods.
  • Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
  • Ensured that all shipments met international regulations for customs clearance.
  • Implemented strategies to reduce transportation costs while maintaining high service levels.

Team Leader

Viapin Colombia
Bogota, Bogota
11.2018 - 06.2019
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.

Education

High School Diploma -

La Salle School Cartagena
Cartagena
11-2001

Some College (No Degree) - Advertising

Universidad De Bogotá Jorge Tadeo Lozano – Seccional Caribe Cartagena
Cartagena

Skills

  • Materials Preparation
  • Classroom oversight
  • Online Instruction
  • Student Engagement
  • Course Development
  • Lesson Planning
  • Student rapport
  • Public Speaking
  • Computer technology
  • Creative Problem-Solving
  • Group and individual instruction
  • New Hire Training
  • Interpersonal Communication
  • Mentoring
  • Documentation And Reporting
  • Shift Scheduling
  • Complaint resolution
  • Technical Support
  • Team Supervision
  • Leading Team Meetings
  • Attention to Detail
  • Teamwork and Collaboration

Other Studies

  • Máster en Programación de Videojuegos en Unity EN CURSO
  • Lenguas Modernas – Universidad Ecci. EN CURSO
  • Nivel de Inglés C1 MCE – 2015

References

REFERENCIAS Y CERTIFICACIONES A SOLICITUD

Affiliations

  • Musician: Drummer, Singer and Bass player
  • Amateur Photographer

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • Best Trainer with lowest attrition - 04/12/2024
  • Best Trainer Survey Score, Best Trainer Lowest attrition, Highest assessment passing rate for 1st quarter 2023.

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programs

Software

Intermediate Excel

Video editing Software proficient

Interests

I am interested in working as a trainer or in the customer service industry

Timeline

Trainer

IntouchCX Bogota
12.2021 - Current

Logistics Specialist

DGL Logistics
08.2019 - 08.2020

Team Leader

Viapin Colombia
11.2018 - 06.2019

High School Diploma -

La Salle School Cartagena

Some College (No Degree) - Advertising

Universidad De Bogotá Jorge Tadeo Lozano – Seccional Caribe Cartagena

Similar Profiles

CREATE PROFILE
NICOLAS ERAZO CAMACHO