Nicolas Delgadillo
San Ramon
Summary
Dynamic retail and service professional with a proven track record at Sports Fever, excelling in customer service and inventory management. Recognized for boosting customer satisfaction through effective communication and upselling techniques. Committed to fostering team collaboration and resolving conflicts, ensuring a welcoming environment that enhances the overall customer experience.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Sports Fever
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Restaurant Server
Urban Plates Restaurant
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Team Member
Mendocino Farms
03.2019 - 08.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Customer Service Cashier
Regal Cinemas
05.2016 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
California High School
San Ramon, CA05-2019
Skills
- Customer service
- Inventory management
- Visual merchandising
- Point of sale systems
- Upselling techniques
- Customer relationship management
- Team collaboration
- Conflict resolution
- Product knowledge
- Attention to detail
- Effective communication
- Service-oriented mindset
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
Timeline
Retail Sales Associate
Sports Fever
05.2023 - Current
Restaurant Server
Urban Plates Restaurant
06.2022 - Current
Restaurant Team Member
Mendocino Farms
03.2019 - 08.2022
Customer Service Cashier
Regal Cinemas
05.2016 - 03.2020
High School Diploma -
California High School
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