Nicolas Busch
Toronto,ON
Summary
Experienced sales & hospitality industry leader; passionate about business and the environment; aiming to leverage Schulich MBA specialization to help businesses manage risk, lead and report on initiatives that support a sustainable and socially responsible future.
Overview
20
20
years of professional experience
Work History
Agency Director • Sales Manager • Life & Living Benefits Advisor • LLQP
Globe Life AIL Division - Paz Organization
11.2020 - Current
- Delivered life & living benefits to Union, Association and Credit Union members and their families
- Closed sales exceeding $100K Annual Life Premium
- Generated over 1,200 new leads through account management and referral gathering
- Recruited, trained and provided sales support for a team of insurance benefits advisors
- Aided in design and implementation of agency initiatives.
- Championed diversity initiatives within the workplace, creating an inclusive environment where all employees felt valued and included.
- Demonstrated commitment to professional development by participating in relevant workshops, staying updated on industry best practices and incorporating them into agency operations.
- Demonstrated commitment to professional development by participating in relevant conferences or workshops, staying updated on industry best practices and incorporating them into agency operations.
- Developed strategic plans for the agency, resulting in significant growth over time.
Hospitality Professional • Certified Sommelier
Canoe Restaurant & Bar—Oliver & Bonacini Inc.
01.2004 - Current
- 20+ years in a fine dining environment; averaging in excess of $10M annual sales
- Provide custom guest experience to surpass expectations
- Sommelier and spirits SME
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Oversee service from open to close, managing tight concurrent timelines
- Cultivate guest loyalty through relationship building.
- Contributed to continuous improvement of hospitality operations by generating innovative ideas and providing constructive feedback during team meetings.
Approved Program Provider • Lecturer & Subject Matter Expert
WSET—Wine & Spirit Education Trust
01.2011 - 01.2020
- Wine and spirit educator for WSET certifications.
- Guided tastings & professional development for hospitality professionals.
- Helped over 60 students obtain credentials
Education
MBA -
Schulich School of Business
Toronto, ON01.2021
Certified Sommelier -
Court of Master Sommeliers
Toronto, ON01.2009
Bachelor of Science - Psychology & Chemistry
University of Toronto
Toronto, ON06.2003
Skills
- Client/Guest Experience
- Project Planning
- Team Leadership & Training
- Event Management
- Strong Organizational Skills
- Managing Competing Priorities
- Microsoft Word, PowerPoint & Excel
- Exceptional Communicator
- Customer Relations
- Team Management
- Operational planning
- Staff training/development
Languages
French
Professional Working
Timeline
Agency Director • Sales Manager • Life & Living Benefits Advisor • LLQP
Globe Life AIL Division - Paz Organization
11.2020 - Current
Approved Program Provider • Lecturer & Subject Matter Expert
WSET—Wine & Spirit Education Trust
01.2011 - 01.2020
Hospitality Professional • Certified Sommelier
Canoe Restaurant & Bar—Oliver & Bonacini Inc.
01.2004 - Current
MBA -
Schulich School of Business
Certified Sommelier -
Court of Master Sommeliers
Bachelor of Science - Psychology & Chemistry
University of Toronto
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