Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Nicolas Bourgoignie

Dollard-des-Ormeaux,Canada

Summary

Professional banker skilled in customer relationship management, financial advising and transaction processing with a proven track record in delivering client-focused solutions, meeting business objectives and sales growth. Consistently exceeded performance metrics while enhancing customer satisfaction through tailored financial solutions. Known for strong teamwork, adaptability and communication skills. Excelled in fraud prevention and issues resolution, fostering long-term client loyalty and contributing to a collaborative team environment.


Overview

6
6
years of professional experience

Work History

Personal Banker

TD Bank
01.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as a Personal Banker.
  • Enhanced client retention with proactive follow-ups and timely resolution of general issues.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Monitored customer accounts to detect irregularities or suspicious activity.

Sales Associate

Reno Depot
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Canadian Tire
09.2019 - 08.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

College Beaubois
Pierrefonds, QC
06-2021

Skills

  • Relationship building and management

  • Sales growth

  • Interpersonal skills

  • Issues resolution

  • Opportunity identification

  • Customer service

  • Customer satisfaction

  • Positive attitude

  • Fraud prevention

  • Attention to detail

  • Sales expertise

Accomplishments

  • Was awarded for maintaining a high pace and position in the top five candidates for sales growth through all quarters of 2023 at TD Bank.
  • Supervised team of 5 staff members.
  • Collaborated with various teams in the development of high wealth referrals and problem resolution.

Languages

English
French
Spanish

Interests

  • Music
  • Martial Arts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Various sports activities for physical activity, camaraderie, and personal growth
  • Digital Art and Animation
  • Sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Personal Banker

TD Bank
01.2022 - Current

Sales Associate

Reno Depot
05.2021 - 08.2021

Sales Associate

Canadian Tire
09.2019 - 08.2020

High School Diploma -

College Beaubois

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Nicolas Bourgoignie