Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Hi, I’m
NICOLAE GOLOGAN
London,Ontario
Summary
Work History
Microcad
IT Technician
08.2023 - Current
Job overview
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
Education
Trios CollegeLondon
No Degree from Information Technology Infrastructure
08.2023
University Overview
Skills
- Incident Management
- Inventory Control Systems
- Technical Support
- Problem Solving
- Technical Troubleshooting
- Hardware Evaluations
- Analytical and Methodical
- Hardware and Software Repair
- Troubleshooting Network Issues
Languages
English
Full Professional
Spanish
Limited Working
German
Limited Working
Romanian
Full Professional
Timeline
IT Technician
Microcad
08.2023 - Current
Trios College
No Degree from Information Technology Infrastructure
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