Nicola A. Castracane
Oakville,Canada
Summary
Dedicated professional with a strong background in management, customer service, and security, seeking a law enforcement position to enhance public safety. Proven ability to lead teams and deliver exceptional service in high-pressure environments. Committed to continuous improvement and career advancement within the law enforcement sector.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Armed Guard/Driver
Brinks Canada Ltd.
04.2023 - Current
- Safely operated armored vehicle for deliveries at various local locations while ensuring strict control.
- Monitored surroundings for potential threats to crew during high-value pickups and deliveries.
- Followed established routes and schedules in compliance with company policies and regulations.
- Maintained effective communication with crew and dispatch personnel during all operations.
- Assisted with loading and unloading processes to ensure efficiency of armored vehicle operations.
- Accurately completed daily reports and necessary paperwork in a timely manner.
Security Officer
Casino Flamboro
08.2022 - 03.2023
- Protected company assets, patrons, and employees from theft, fraud, vandalism, and abuse according to Internal Control Manuals.
- Conducted Gaming Card Counts and controlled access to sensitive areas as directed.
- Responded to non-gaming inquiries via phone while managing lost and found logs.
- Monitored alarm panels and managed key issuance for secure access.
- Maintained daily logs, completed report writing, and conducted investigations as needed.
- Ensured employee compliance with Alcohol and Gaming Commission of Ontario laws and policies.
- Administered First Aid and medical attention when required.
- Promoted integrity and high standards of customer service towards all patrons and OLG personnel.
General Labour
Kruger Packaging L.P.
06.2021 - 08.2022
- Sorted, stacked, and bundled finished products for efficient distribution.
- Inspected finished products during processing to ensure quality standards.
- Tagged and inventoried finished products using automated weighing and piece count systems.
- Assisted Machine Operator with equipment setup and troubleshooting tasks.
- Cleaned machines and work areas to maintain safety and operational efficiency.
- Collaborated in team settings while also working independently with minimal supervision.
- Adhered to safety rules and regulations throughout all processes.
- Performed additional activities as required to support production goals.
Security Officer
Casino Woodbine
03.2008 - 06.2021
- Protected company assets, patrons, and employees against theft, fraud, vandalism, and abuse according to Internal Control Manuals.
- Performed Gaming Card Counts and controlled access to sensitive areas.
- Handled departmental assistance requests and addressed non-gaming inquiries via phone.
- Logged and monitored lost and found items while overseeing alarm panels.
- Controlled key issuance and maintained a comprehensive daily log.
- Conducted investigations and prepared detailed reports on incidents as required.
- Ensured employee compliance with Alcohol and Gaming Commission of Ontario's laws and policies.
- Provided First Aid and medical assistance as necessary.
Security Officer
Reilly’s Security Services
11.2007 - 05.2008
- Conducted regular inspections to ensure security and compliance with established protocols.
- Monitored surveillance systems, operating CCTV cameras to detect potential threats.
- Responded to alarms, investigating incidents and coordinating with emergency personnel.
- Documented observations and reported suspicious activities to enhance situational awareness.
- Verified visitors and authorized entry for individuals and vehicles per security policies.
- Patrolled designated areas consistently, maintaining presence to deter unauthorized access.
- Provided assistance by offering directions and safety guidance when necessary.
- Safeguarded property by preventing unauthorized access and ensuring personnel safety.
Driving Instructor
Aok Driving School - Sears Driver Training
Oakville, ON
01.1998 - 06.2007
- Trained students in safe vehicle operation, focusing on maneuvers and emergency techniques.
- Ensured understanding of traffic laws, regulations, and road safety practices.
- Developed customized lesson plans for beginners, refresher courses, and specialized driving skills.
- Evaluated student progress, identified areas for improvement, and provided constructive feedback.
- Maintained accurate records of lesson schedules, assessments, practice hours, and incidents.
- Prepared to take control of vehicle during emergencies and assist distressed students.
- Reported accidents occurring during lessons to appropriate authorities.
Army Reserve
Canadian Armed Forces
01.1993 - 01.1994
- Specialized in close-quarters combat, effectively neutralizing enemy threats.
- Operated diverse weapons, including rifles and machine guns, to achieve mission objectives.
- Executed tactics such as camouflage, concealment, and assault for strategic advantage.
- Exhibited strong survival fieldcraft skills across various environments.
- Assisted in non-combat operations, including humanitarian aid and disaster relief efforts.
- Maintained and operated personal equipment, vehicles, and weapons systems to ensure readiness.
- Demonstrated high levels of physical and mental endurance in challenging conditions.
- Engaged in continuous training through drills and specialized courses to sustain combat proficiency.
Education
Driver Instructor’s Classroom Course -
Ontario Safety League
Mississauga, ON01.2002
In-Car Driver Instructor’s Course -
Sheridan College
Mississauga, ON01.1998
Law and Security -
Sheridan College
Oakville, On01.1995
O.S.S.D. -
St. Ignatius of Loyola
Oakville, On01.1994
Skills
- Interpersonal communication
- Adaptability to change
- Time management
- Strong work ethic
- Customer service
- Creative problem-solving
- Project management
Volunteer Experience
- Halton Regional Police Civilian Police Academy, 09/01/13, 11/01/13
- Halton Regional Police Pipes & Drums, 01/01/09, Present
- Argyll & Sutherland Highlanders Pipes & Drums, 01/01/08, 01/01/09
Certification
2022 - Freedom of Information and Protection of Privacy Act
2022 - Accessible Customer Service Training (AODA)
2022 - Standard First Aid and CPR Level C/AED recertification
2022 - Responsible Gaming for Gaming (RGRC)
2023 - Possession and Acquisition License (PAL)
2022 - Financial Transactions and Reports Analysis (FINTRAC)
2008 – W.H.M.I.S. & Smart Serve Certified
2022 – A.G.C.O. License (Category 2 Gaming Assistant)
Timeline
Armed Guard/Driver
Brinks Canada Ltd.
04.2023 - Current
Security Officer
Casino Flamboro
08.2022 - 03.2023
General Labour
Kruger Packaging L.P.
06.2021 - 08.2022
Security Officer
Casino Woodbine
03.2008 - 06.2021
Security Officer
Reilly’s Security Services
11.2007 - 05.2008
Driving Instructor
Aok Driving School - Sears Driver Training
01.1998 - 06.2007
Army Reserve
Canadian Armed Forces
01.1993 - 01.1994
Driver Instructor’s Classroom Course -
Ontario Safety League
In-Car Driver Instructor’s Course -
Sheridan College
Law and Security -
Sheridan College
O.S.S.D. -
St. Ignatius of Loyola
Similar Profiles
Manav GrewalManav Grewal
Armoured Guard at Brinks Canada Ltd.Armoured Guard at Brinks Canada Ltd.
Rosana HamiltonRosana Hamilton
Cash Logistics Clerk- Lead Hand at Brinks Canada Ltd.Cash Logistics Clerk- Lead Hand at Brinks Canada Ltd.
Wen CassellWen Cassell
Operations Supervisor at Brinks Canada Ltd.Operations Supervisor at Brinks Canada Ltd.
Alyssa VallisAlyssa Vallis
Behavioural Support Worker (BSW) at Community Living North Halton (CLNH)Behavioural Support Worker (BSW) at Community Living North Halton (CLNH)
Megha JaiswalMegha Jaiswal
Senior Consultant at InfosysSenior Consultant at Infosys