Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Nicola Witter

Scarorough,ON

Summary

A dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing a strong rapport with individuals from diverse backgrounds.

Overview

8
8
years of professional experience

Work History

Cashier

JD Sports
08.2022 - Current
  • Greeted customers and ensured they had the best possible experience at the store
  • Assisted in creating the staff schedule to accommodate time off, vacations, and extended leaves
  • Worked in fitting rooms, sales floor, running the cash register, and back-of-house stock room to ensure smooth and effective operations
  • Responsible for making bi/weekly bank deposits for the store
  • Managed customer complaints, returns, exchanges, and loss prevention.

Sales Associate

Old Navy
05.2015 - Current
  • Lead Cash Handler
  • Handled complicated transactions beyond the average employee to ensure excellent customer service
  • Balanced money at the end of the day
  • Lead Keyholder with access to both the big and small safe
  • Worked in fitting rooms, sales floor, cash, and stock room.

Receptionist-Technician

OCC EYECARE
10.2021 - 10.2022
  • In charge of new patient intake and performing progress exams for existing patients
  • Marked x-rays, updated patient portals, answered emails, and submitted insurance claims
  • Accepted payments in the form of cash, cheque, debit, credit, and processed insurance payments
  • Provided a comfortable experience for vulnerable clients while offering exceptional customer service.

Administrative Assistant & Licensing Clerk

Mega Motors Used Car Dealership
05.2020 - 05.2022
  • In charge of in-taking and licensing new and used vehicles to the dealership, as well as new purchasing customers
  • Managed the front desk, answered phone calls and emails, handled document signing and packages, drove and delivered new cars
  • Wrote receipts, bills of sale, and handled petty cash, along with other clerical duties
  • Called customers to keep them updated on their licensing and vehicle status
  • Processed client loan applications
  • Ensured completion of safety and insurance checks for vehicles before customers received them
  • Reviewed financial documents for accuracy.

Education

Honours Forensic Psychology -

Ontario Tech University
01.2023

Social Service Work -

Centennial College
01.2020

High School Diploma -

Winston Churchill
01.2012

Skills

  • Microsoft Office
  • Active listening & learning
  • Sense of urgency & problem-solving
  • Time management & organization
  • Effective communication
  • Critical thinking & problem-solving
  • Case management skills
  • Progress Documentation
  • Caseload Management
  • Treatment Planning
  • Client Advocacy

Volunteer Experience

PASAN Volunteer, 2021, 2023, Provided personalized care tailored to meet the unique needs and preferences of individuals in transition., Offered housing support, phone support through collect calling, and emergency financial assistance., Advocating for clients' rights and needs, ensuring they receive the services and benefits to which they are entitled, Delivered Harm reduction supplies to vulnerable peoples in the community, Advocating for the health and well-being of incarcerated individuals by actively engaging in the coordination and promotion of essential health services within correctional facilities

Timeline

Cashier

JD Sports
08.2022 - Current

Receptionist-Technician

OCC EYECARE
10.2021 - 10.2022

Administrative Assistant & Licensing Clerk

Mega Motors Used Car Dealership
05.2020 - 05.2022

Sales Associate

Old Navy
05.2015 - Current

Honours Forensic Psychology -

Ontario Tech University

Social Service Work -

Centennial College

High School Diploma -

Winston Churchill

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Nicola Witter