Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicola Thom

Pembroke

Summary


Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.

Overview

11
11
years of professional experience

Work History

Store Associate

Walmart
08.2015 - 03.2017
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
  • Collaborated with team members to achieve store sales targets consistently.

Office Manager

Teather Security
07.2013 - 07.2015
  • Company Overview: specializes in providing homecare services and close protection options
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records utilizing microsoft office suite
  • Provided technical support and troubleshooting for clients.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Worked on multiple projects simultaneously
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.

Shop Owner

The Book Bank
08.2007 - 06.2011
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.

Customer Support Specialist

OLS/American Express
08.2006 - 05.2007
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Education

Registered Nursing - Nursing

St. Lawrence College
Kingston, ON

Skills

  • Time management mastery
  • Organizational skills development
  • Computer proficiency and Microsoft office
  • Exceeding customer expectations
  • Product knowledge expertise
  • Strong communication and interpersonal skills
  • Upselling and cross selling
  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Payroll and budgeting

Languages

English
Full Professional

Timeline

Store Associate

Walmart
08.2015 - 03.2017

Office Manager

Teather Security
07.2013 - 07.2015

Shop Owner

The Book Bank
08.2007 - 06.2011

Customer Support Specialist

OLS/American Express
08.2006 - 05.2007

Registered Nursing - Nursing

St. Lawrence College

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Nicola Thom