Nicola Rose

• Greet members warmly upon arrival, seating them promptly
• Greet walk-in members to escort to assigned dining area and present menus
• Accommodated members with children and special needs to promote comfortable dining experience.
• Taking and organizing reservations
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Work as part of the team to deliver exceptional experiences for all the members
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Communicated with servers about new tables, changes in food availability and customer comments
• Actively contribute to department teamwork and collaboration while working on opening, mid-day and closing duties
• Ensures the physical areas are well appointed, clean and maintained
• Provided assistance with restaurant staff set up small and large events to coordinate smooth execution.
• Bring food & beverage to Golf Simulator, Squash Courts,Tennis Courts and Badminton area in a timely and efficient manner

• Clearing tables and running food as needed

• Assist guests in selecting meals by answering questions about food and appropriate beverage pairings as well as happy hour
  •Place orders into POS machine, sending directly to the kitchen staff as well as notify them of any special requests and dietary needs
  •Make sure the customers are receiving their meal with the correct accompaniments before the meals reach their tables

• Prepare dining tables by arranging kitchenware, condiments and
  •Decorations before customers enter the theatre
  •Assist guests in character select dishes by answering questions about food and beverages, describing show and dinner theatre specialties and identifying appropriate beverage pairings
  •Place orders into POS machine, sending directly to kitchen staff as well as notify them of any special requests or dietary needs
  •Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process

• Communicate with customers in a professional manner
  •Package pastries and restock market Fridges
  •Sanitize all counters and other work surfaces

•Encourage children’s outdoor involvement
•Promote kind and interactive activities for children ranging from kindergarten to grade six
•Sanitize all areas before and after child care

• Providing exceptional customer service when answering questions and concerns
  •Fill up meat case baskets
  •Slicing, weighing, packaging and pricing meat proportions for customers
  •Clean and sanitize work areas (all displays, machines and floors)

• Directed all types of vehicles in a fluent and timely manner
  •Communicated with every customer in a friendly and courteous manner
  •Make sure guests display their ticket or receipt on their dashboard
  •Ensured all vehicles are checked upon entry for proper accreditation