Summary
Overview
Work History
Education
Skills
Languages
Certification
Voluntary Experience
Previous Work Experience
Personal Interests Extra Curricular Activities
Summary Of Skills And Personal Qualities
Awards
References
Timeline
Generic

NICOLA MCDONNELL

Summary

To bring a positive outgoing work ethic to the job that I apply for To gain positive work experience To gain knowledge to bring to my next job To help create a positive happy environment to work Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Knowledgeable Desired Position with background in insurance brokerage, skilled in risk assessment and policy recommendations. Expertise in building strong client relationships and customizing insurance solutions to meet individual needs. Proven abilities in negotiation and policy management demonstrate strategic approach and keen attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Waypoint Insurance
03.2024 - Current
  • Developed comprehensive insurance policies tailored to client needs and preferences.
  • Conducted thorough risk assessments to determine appropriate coverage levels for clients.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized CRM software to manage client interactions and track policy renewals effectively.
  • Educated clients on insurance products, enhancing their understanding of coverage options available.
  • Collaborated with underwriters to ensure accurate policy issuance and compliance with regulations.
  • Assisted in marketing initiatives to attract new clients through community outreach programs.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Sales Experience

Global Faces Direct
10.2020 - 10.2023
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
  • Increased overall store revenue by upselling and cross-selling relevant products to customers.
  • Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.

Education

Bachelor of Arts - Acting For Stage And Screen

Capilano University
North Vancouver, BC
04.2018

Skills

  • Interpersonal Skills
  • Decision Making
  • Active Listening
  • Effective Communication
  • Attention to detail
  • Customer service
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Superior organizational skills
  • Driven
  • Email and phone etiquette
  • Customer relationship management
  • Relationship building
  • Data entry

Languages

English
Full Professional

Certification

  • ASAS 1st year (Acting for Stage and Screen)
  • ASAS 2nd year(Acting for Stage and Screen)
  • ASAS 3rd year(Acting for stage and screen)
  • BA

Voluntary Experience

  • Volunteered with the c4c car wash 2013 October
  • Volunteered in the c4c bottle drive 2013
  • Volunteered in a bake sale for helping homeless hearts 2013
  • Volunteered in a dinner at the metropolitan church 2013
  • Volunteered in off the grid festival (festival involving importance of the environment) 2013
  • Volunteered in cleaning out Bowker creek 2013
  • Volunteered in a restoration project at Royal Roads university 2014
  • Volunteered in a protest involving the Enbridge pipeline and a meeting on the topic afterwards 2013
  • Off the grid 2014-2015
  • Sierra club fundraiser for aboriginals rights against the pipeline 2015
  • Sierra club project 2015- slideshow
  • Environmental Bowker creek clean up 2015
  • Mayne Island music fest, 2014-2015-2016
  • SIERRA CLUB YELP MEETINGS AND HIKES 2014-2015
  • FUN camps councelor training program

Previous Work Experience

Great White North Sales- 1 year, Working with (Victoria international education cooperation), Rock and Roll Sushi, Samsara Marketing (2 terms), Whiski Jack Resorts, Embassy Inn, Penny farthing restaurant and bar

Personal Interests Extra Curricular Activities

  • Soccer
  • Hiking
  • Acting
  • Singing
  • Basketball
  • Music
  • Soccer and fitness
  • Acting and dancing
  • Writing and drawing
  • Running and track

Summary Of Skills And Personal Qualities

  • Out going
  • Caring of others
  • Perseverance
  • Respect
  • Self-motivated
  • Good sense of humor
  • Flexible
  • Team player

Awards

United way environmental award golden boot award Bays United

References

References upon request

Timeline

Insurance Agent

Waypoint Insurance
03.2024 - Current

Sales Experience

Global Faces Direct
10.2020 - 10.2023

Bachelor of Arts - Acting For Stage And Screen

Capilano University

Similar Profiles

CREATE PROFILE
NICOLA MCDONNELL