Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nicola Hill

Port Hope,ON

Summary

Friendly and upbeat bartender/server with over 7+ years experience working in fast paced and demanding environments. Strong interpersonal skills, organization and teamwork. Reliable, punctual and flexible with a commitment to fostering repeat business through excellent customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender/Server

Boston Pizza
06.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar/dining room according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.


Bartender/Server Manager

King St. Kitchen
01.2020 - 06.2021
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the restaurant according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders/servers on drink preparation, product promotion, menu items, and sanitation protocol.

Security Officer

Northumberland Hills Hospital
03.2018 - 05.2020


  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company by foot and by CCTV.
  • Developed high comfort in assisting people in various emotional states.
  • Prioritized in high-pressure working environment.
  • Performed regular patrols, evaluated, recorded and reported property damage or on-site incidents.
  • Maintained composure when faced with dynamics of callers, departments, and unique time-sensitive situations.

Store Manager

YM INC. Bluenotes
09.2011 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - Psychology

Athabasca University
Athabasca, AB
06.2027

High School Diploma -

Durham Learning Centre
Oshawa, ON
06.2017

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Organizational ability
  • Engaging Customers
  • Honest and Dependable
  • Fast Learner

Languages

English
Native or Bilingual

Certification

Smart Service

Timeline

Bartender/Server Manager

King St. Kitchen
01.2020 - 06.2021

Security Officer

Northumberland Hills Hospital
03.2018 - 05.2020

Bartender/Server

Boston Pizza
06.2017 - Current

Store Manager

YM INC. Bluenotes
09.2011 - 03.2018

No Degree - Psychology

Athabasca University

High School Diploma -

Durham Learning Centre

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Nicola Hill