Nicola Henry
Toronto,ON
Overview
10
10
years of professional experience
Work History
Senior Business Analyst
Bank of Montreal (BMO)
Toronto, Ontario
01.2023 - Current
- Assess current process documentation in Corporate and Commercial Lending Operations and create high-level procedural documentation to support conversion
- Perform GAP Analysis of critical conversion processes to aid in prioritization of change management activities
- Aid in the migration of processes; working closely with cross-functional teams to ensure successful training and implementation
- Conduct functional reviews with stakeholders, document business requirements, and create detailed process maps of current and future state, ensuring that all business systems are captured.
Data Remediation/Project Initiatives Analyst
Scotiabank
Toronto, Ontario
05.2022 - 01.2023
- Investigated and resolved 1000+ data integrity exceptions; accounting for over CAD $5M
- Created and maintained error/defect logs to track system migration/conversion and BAU operational issues
- Liaised with key business partners and existing corporate credit services teams to improve existing operational processes
- Provided direct feedback to the executive management team on identified training gaps, process recommendations, and change management barriers.
Process Improvement Consultant
Optimus SBR
Toronto, Ontario
06.2021 - 05.2022
- Identified, designed, and deployed process improvement initiatives and programs to reduce average handle time (AHT) and produce savings of ~CAD $3M in client contact centers
- Produced and documented project tracking insights and analytics for all End-to-End Optimization initiatives
- Designed a roadmap/playbook for automation and bundling of banking contact center disclosures
- The playbook was designed based on results from a process re-engineering pilot exercise which reduced in-call disclosure duration by up to 22%
- Created over 25 standard operating procedures to support a major Information Technology transformation initiative in the North American Commercial Banking – Commercial Lending Operations division of a tier 1 Canadian bank.
Loan Servicing Analyst
RBC Capital Markets
Toronto, Ontario
01.2019 - 06.2021
- Managed multiple USA-based global loan client portfolios valued at over US $500M
- Responsible for coordinating with Corporate Banking and Client Transaction Management teams to ensure timely funding and deal closing of complex corporate financial transactions
- Effectively managed operational risk & minimized financial losses to all stakeholders and deal participants.
Accounting Analyst
GraceKennedy Limited
Kingston, Jamaica
01.2017 - 03.2018
- Designed and prepared monthly revenue and profit variance reports for all 27 company divisions
- Prepared annual group budget and quarterly forecast models for all GraceKennedy Group subsidiaries
- Reviewed annual report key items to ensure accuracy prior to publishing.
Process Support Officer/ Business Process Analyst
Jamaica Money Market Brokers Financial Group
Kingston, Jamaica
04.2016 - 10.2016
- Conducted Value Stream Mapping for Pension Fund Management System Upgrade Project to ensure visibility of end-to-end processes while providing support for training needs
- Designed and executed rollout & release of the Group’s Information Classification & Protection Policy
- This policy aided in establishing information security controls for the protection of data in all geographic locations of operation (Jamaica, Trinidad & Tobago, Dominican Republic)
- Effectively managed product backlog for all business process improvement initiatives while managing areas of priority for the business.
Documentation Associate/ Business Analyst
Sagicor Life Jamaica Limited
Kingston, Jamaica
08.2014 - 04.2016
- Reengineered over 150 business processes in Sagicor Bank Jamaica's Documentation of Processes, Policies, Procedures, and User Roles Project (2016)
- Developed technical & functional system documentation for major business processes/ system interfaces related to the Temenos T24 Core Banking System Upgrade project
- Developed Standard Operating Procedures (SOPs) to support a smooth transition for amended/new software.
Junior Process Analyst
Sagicor Life Jamaica Limited
Kingston, Jamaica
10.2013 - 08.2014
- Designed over 75 SIPOC /process flow diagrams and standard operating procedures for New Business and Pre-Underwriting divisions
- Conducted interviews to elicit insurance process flows and areas for improvement & development of future processes
- Designed Key Performance Indicator (KPI) dashboards to facilitate effective business goal setting and highlight process improvement areas.
Education
Certificate in Product Ownership Analysis -
IIBA
2023
Certified Product Owner Scrum Professional (CPOSP) -
Six Sigma Global Institute
2022
Lean Six Sigma Yellow Belt Certification -
Six Sigma Society
2021
Certified ScrumMaster (CSM) -
Scrum Alliance
2020
Entry Certificate in Business Analysis -
IIBA
2020
Master of Business Management -
University of The West Indies (Mona Campus)
2013
Bachelor of Science Management Studies (General) (Hons.) -
University of The West Indies (Mona Campus)
2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Stakeholder Management
- Business Process Reengineering
- Information Technology Conversion Projects
- Product Lifecycle Management
- Project Management
- Product Enhancement Strategy
- Business Relationship Management
- Cross-Functional Collaboration
- Business process mapping
- Data analysis
- Strategic planning
- Consulting
- Quality assurance
- Workflow Analysis
- Product development
- Release planning
- Operations management
- Technical Writing
- Gap analysis
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Business Analyst
Bank of Montreal (BMO)
01.2023 - Current
Data Remediation/Project Initiatives Analyst
Scotiabank
05.2022 - 01.2023
Process Improvement Consultant
Optimus SBR
06.2021 - 05.2022
Loan Servicing Analyst
RBC Capital Markets
01.2019 - 06.2021
Accounting Analyst
GraceKennedy Limited
01.2017 - 03.2018
Process Support Officer/ Business Process Analyst
Jamaica Money Market Brokers Financial Group
04.2016 - 10.2016
Documentation Associate/ Business Analyst
Sagicor Life Jamaica Limited
08.2014 - 04.2016
Junior Process Analyst
Sagicor Life Jamaica Limited
10.2013 - 08.2014
Certificate in Product Ownership Analysis -
IIBA
Certified Product Owner Scrum Professional (CPOSP) -
Six Sigma Global Institute
Lean Six Sigma Yellow Belt Certification -
Six Sigma Society
Certified ScrumMaster (CSM) -
Scrum Alliance
Entry Certificate in Business Analysis -
IIBA
Master of Business Management -
University of The West Indies (Mona Campus)
Bachelor of Science Management Studies (General) (Hons.) -
University of The West Indies (Mona Campus)
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