NICOLA COX
Vancouver,BC
Summary
Enthusiastic customer service professional with over six years of experience in library services and community-focused roles. Former Library Services Assistant at UBC’s Irving K. Barber Learning Centre, excelling in delivering exceptional support and fostering a welcoming environment for diverse patrons. Strong communication skills and a passion for creating inclusive spaces that enrich the lives of all users.
Overview
6
6
years of professional experience
Work History
Retail & Production Assistant
Our Social Fabric
2023.01 - 2023.04
- Acquired expertise in handling specialist inquiries
- Recognized opportunities for request escalation to boost service standards
- Mastered stock memorization and location techniques
Legislative Assistant
Government of Canada
2019.09 - 2020.11
- Efficiently researched and condensed complex data into clear briefings
- Managed relationships between internal partners, external offices, and stakeholders
Communications Intern
Office of Member of Parliament
2019.05 - 2019.09
- Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
Library Assistant
Irving K. Barber Learning Center, UBC
2017.09 - 2019.05
- Personally resolve, delegate, and/or refer 20+ service requests per hour, managing the tech loans, room & event bookings, and serving the community as a general help desk.
- Engaged with the community through outreach programs to promote library services.
- Opened and closed library during specified hours and secured library equipment.
Education
Bachelor of Arts - Human Geography & Critical Urban Studies
University of British Columbia
2020-03
Global Studies Exchange Program - History and Theory of Design
Universitat Pompeu Fabra
Barcelona2018-08
Skills
- External and internal communications
- Excellent organizational skills
- Quick mastery of new software
- Customer relations
- Problem resolution
Accomplishments
- 2019 - Oxfam & European Union Amplify Summit, Montréal: In teams, building capacity for local climate justice projects with global perspectives
- 2018 - The Julie Graham Prize in Emancipatory Feminist Urbanism: For scholarly work in critical utopianism
- 2018 - Blockchain for Smart Cities Intensive, Barcelona: Presented policy initiatives to Catalan Government Energy Institute after designing a blockchain project linking renewable energy to education in impoverished areas
References
References available upon request.
Timeline
Retail & Production Assistant
Our Social Fabric
2023.01 - 2023.04
Legislative Assistant
Government of Canada
2019.09 - 2020.11
Communications Intern
Office of Member of Parliament
2019.05 - 2019.09
Library Assistant
Irving K. Barber Learning Center, UBC
2017.09 - 2019.05
Bachelor of Arts - Human Geography & Critical Urban Studies
University of British Columbia
Global Studies Exchange Program - History and Theory of Design
Universitat Pompeu Fabra