NICOLA COX
Vancouver,BC
Summary
Enthusiastic customer service professional with over six years of experience in library services and community-focused roles. Former Library Services Assistant at UBC’s Irving K. Barber Learning Centre, excelling in delivering exceptional support and fostering a welcoming environment for diverse patrons. Strong communication skills and a passion for creating inclusive spaces that enrich the lives of all users.
Overview
6
6
years of professional experience
Work History
Retail & Production Assistant
Our Social Fabric
01.2023 - 04.2023
- Acquired expertise in handling specialist inquiries
- Recognized opportunities for request escalation to boost service standards
- Mastered stock memorization and location techniques
Legislative Assistant
Government of Canada
09.2019 - 11.2020
- Efficiently researched and condensed complex data into clear briefings
- Managed relationships between internal partners, external offices, and stakeholders
Communications Intern
Office of Member of Parliament
05.2019 - 09.2019
- Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
Library Assistant
Irving K. Barber Learning Center, UBC
09.2017 - 05.2019
- Personally resolve, delegate, and/or refer 20+ service requests per hour, managing the tech loans, room & event bookings, and serving the community as a general help desk.
- Engaged with the community through outreach programs to promote library services.
- Opened and closed library during specified hours and secured library equipment.
Education
Bachelor of Arts - Human Geography & Critical Urban Studies
University of British Columbia
03-2020
Global Studies Exchange Program - History and Theory of Design
Universitat Pompeu Fabra
Barcelona08-2018
Skills
- External and internal communications
- Excellent organizational skills
- Quick mastery of new software
- Customer relations
- Problem resolution
Accomplishments
- 2019 - Oxfam & European Union Amplify Summit, Montréal: In teams, building capacity for local climate justice projects with global perspectives
- 2018 - The Julie Graham Prize in Emancipatory Feminist Urbanism: For scholarly work in critical utopianism
- 2018 - Blockchain for Smart Cities Intensive, Barcelona: Presented policy initiatives to Catalan Government Energy Institute after designing a blockchain project linking renewable energy to education in impoverished areas
References
References available upon request.
Timeline
Retail & Production Assistant
Our Social Fabric
01.2023 - 04.2023
Legislative Assistant
Government of Canada
09.2019 - 11.2020
Communications Intern
Office of Member of Parliament
05.2019 - 09.2019
Library Assistant
Irving K. Barber Learning Center, UBC
09.2017 - 05.2019
Bachelor of Arts - Human Geography & Critical Urban Studies
University of British Columbia
Global Studies Exchange Program - History and Theory of Design
Universitat Pompeu Fabra
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