Microsoft Office
Nicola Barovier
Markham,ON
Summary
Diligent Client Care Coordinator with strong foundation in managing client relationships and coordinating services effectively. Successfully facilitated client interactions, ensuring seamless service delivery and satisfaction. Demonstrated problem-solving abilities and effective communication skills to enhance team collaboration and client outcomes.
Overview
6
6
years of professional experience
Work History
Client Services Co-ordinator
Spectrum Healthcare
08.2019 - 03.2025
- Manage an area in York Region to identify PSW's for clients that need care
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
Seasonal Associate
Home Depot
05.2019 - 08.2019
- Assisting customers by way of giving advice and identifying items needed for their personal/business projects
- Took a personal break to organize my permanent relocation back in Canada 2017 - May 2019
Skills
- Effective communication
- Effective verbal communication
- Active Listening: Understanding client needs and concerns
- Client support expertise
- Analytical problem-solving skills
- Patiently addressing client needs
- Flexible in prioritizing client requirements
- Effective organization skills
- Effective multitasking
- Task prioritization
- Detail-oriented execution
- Administrative support for care coordinators
- Manage new referrals and service orders
- Manage confidential patient records
- Manage patient data entry
- Manage high volume of patient inquiries
- Cross-functional support
Accomplishments
- Won several awards for exemplary Customer service and timely reporting.
- Documented and resolved Client complaints which led to ultimate satisfaction.
- Supervised team of 46 staff members.
- Achieved filling open shifts through effectively helping with Client care scheduling.
- Used Microsoft Excel to develop vacation and tracking spreadsheets.
Software
Procura
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
T.E.A.M.
T - Together
E - Each
A -Achieves
M - More
Nicola Barovier
Interests
Reading
Music
Cooking
Timeline
Client Services Co-ordinator
Spectrum Healthcare
08.2019 - 03.2025
Seasonal Associate
Home Depot
05.2019 - 08.2019
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