Nicol Cortés Caballería
Banff
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Banff Caribou Lodge
11.2022 - Current
- Booking management
- Processing payments
- Inspect everyday audit
- Tour groups' invoicing
- Front desk agents' training
- Ensuring seamless everyday hotel tasks (coordinating housekeeping and maintenance teams)
- Exceptional customer service
Front Desk Supervisor
Rocky Mountain Resort
06.2022 - 01.2023
- Booking management
- Processing payments
- Inspect everyday audit
- Tour groups' invoicing
- Front desk agents' training
- Ensuring seamless everyday hotel tasks (coordinating housekeeping and maintenance teams)
- Exceptional customer service
Front Desk Agent
Rocky Mountain Resort
02.2022 - 05.2022
- Prepare and deal with check in and check outs
- Process payments
- Deal with complaints in a professional and timely manner
- Excellent customer service
English Teacher
Instituto Profesional Duoc UC
03.2019 - 12.2021
- Teaching English to young adults (general English and ESP)
- Preparing engaging lessons and innovative lessons
- Assessing students' language skills development
- Setting up one to one meetings with students
- Contributing ideas for the improvement to the English department
English Teacher
Instituto Chileno – Norteamericano
03.2018 - 12.2019
- Teaching English to adults and high school students
Front Desk Agent
CasaSur Charming hotel
01.2016 - 12.2018
- Booking management, housekeeping supervision
Education
CELTA - Teaching English As A Second Language
Instituto Chileno - Británico
Santiago Chile11.2018
Bachelor of Arts - Linguistics
Universidad De Chile
Santiago, Chile04.2018
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Training and mentoring
- Staff Training and Development
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Banff Caribou Lodge
11.2022 - Current
Front Desk Supervisor
Rocky Mountain Resort
06.2022 - 01.2023
Front Desk Agent
Rocky Mountain Resort
02.2022 - 05.2022
English Teacher
Instituto Profesional Duoc UC
03.2019 - 12.2021
English Teacher
Instituto Chileno – Norteamericano
03.2018 - 12.2019
Front Desk Agent
CasaSur Charming hotel
01.2016 - 12.2018
CELTA - Teaching English As A Second Language
Instituto Chileno - Británico
Bachelor of Arts - Linguistics
Universidad De Chile
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