Your Name
Summary
For years I’ve worked up to 6 Days a week managing a staff of hard working individuals that wanted to pull for the team. Creating a very strong team that wanted to pull for each other. My experience in the work field is hard to find in the current job market and I’m willing to learn and experience your opportunity and hope to be a strong part of your team. I’ve created an unbelievable client list As a Manager at Legends of the Trade, adept in team leadership and appointment management. Successfully mentored staff, enhancing retention rates and service quality. Implemented strategic marketing initiatives, boosting clientele and customer satisfaction. Proven ability to foster relationships and optimize operations for increased productivity and business growth.
Overview
7
7
years of professional experience
Work History
Barbershop Manager
Legends of the Trade
Ottawa Not
12.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
- Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
- Established an employee incentive program that improved team morale and productivity levels.
- Coordinated workshops and training sessions for professional development of staff members.
- Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
- Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
- Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
- Increased customer satisfaction by implementing efficient scheduling and appointment systems.
- Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
- Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
- Evaluated market trends to stay competitive within the industry while offering innovative services tailored to client preferences.
- Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
Skills
- Appointment management
- Scheduling coordination
- Employee retention
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
Timeline
Barbershop Manager
Legends of the Trade
12.2017 - Current