NICKY BOY S. VELASCO
San Manuel,Philippines
Summary
Reliable and experienced head housekeeper with 3 years and counting of managing and coordinating cleaning staff, ensuring high standards of cleanliness and organization. Skilled in developing cleaning schedules, training new employees, and maintaining inventory supplies. Dedicated to creating a welcoming and hygienic environment for guests and residents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Housekeeper
QUALITY INN SUNSHINE SUITES
05.2023 - Current
- Supervising and managing housekeeping staff, including assigning tasks, providing training, and ensuring quality standards are met
- Overseeing the cleanliness and maintenance of all guest rooms, public areas, and back-of-house areas
- Developing and implementing cleaning schedules, procedures, and protocols to maintain a high standard of cleanliness and hygiene
- Monitoring inventory levels of cleaning supplies and amenities, and coordinating orders as necessary
- Handling guest requests and complaints related to housekeeping, ensuring prompt resolution and guest satisfaction.
Wait staff
LE CHEF AT THE MANOR
11.2021 - 01.2022
- Greeting and seating the guests
- Menu knowledge and recommendations
- Taking orders
- Food and beverage service
- Table maintenance and customer care.
Room Attendant
Holiday inn Express
01.2019 - 11.2021
- Cleaning and maintaining guest rooms, bathrooms, and common areas in hotels or other lodging establishments
- Changing bed linens, making beds, and replacing towels and amenities in guest rooms
- Restocking supplies such as toiletries, coffee, and tea in guest rooms
- Reporting any maintenance issues or damages in guest rooms to the appropriate department
- Providing excellent customer service by addressing guest requests and ensuring guest satisfaction during their stay.
Banquet Wait staff
Venus Parkview Hotel
02.2017 - 01.2019
- Run food from the kitchen to the banquet hall on demand
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs
- Communicate with banquet supervisor as well as other servers and event organizers
- Serve alcoholic and non-alcoholic beverages
- Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.
Education
Bachelor of Science Hospitality Management, Tertiary - Hotel Resort and Restaurant Management
Saint Louis University
08.2016
Secondary -
Juan C. Laya National High School
Pangasinan, Philippines03.2012
Elementary -
Narra Elementary School
Pangasinan, Philippines03.2008
Skills
- Extensive experience in housekeeping and hospitality industry
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Knowledge of cleaning techniques, sanitation standards, and laundry procedures
- Ability to train and supervise staff effectively
- Budgeting and inventory management proficiency
- Customer service orientation
- Time management and multitasking capabilities
- Understanding of health and safety regulations in the workplace
- Multitasking Abilities
- Sanitation Standards
- [Type] equipment operations
Certification
- CERTIFICATE OF TRAINING, Food and Beverage, Kitchen and Housekeeping department on the Job training, Venus Parkview Hotel, Baguio City, Philippines, 2600, 06/09/16, 08/02/16
- MODERN HOUSEKEEPING, Seminar-Workshop, Quirino Hall, Teachers Camp, Baguio City, Philippines, 2600, 08/12/12
- FRONT OFFICE SYSTEMS, Seminar-Workshop, Quirino Hall, Teachers Camp, Baguio City, Philippines, 2600, 08/12/12
Languages
English
Professional Working
Tagalog
Native or Bilingual
French
Limited Working
Timeline
Head Housekeeper
QUALITY INN SUNSHINE SUITES
05.2023 - Current
Wait staff
LE CHEF AT THE MANOR
11.2021 - 01.2022
Room Attendant
Holiday inn Express
01.2019 - 11.2021
Banquet Wait staff
Venus Parkview Hotel
02.2017 - 01.2019
Bachelor of Science Hospitality Management, Tertiary - Hotel Resort and Restaurant Management
Saint Louis University
Secondary -
Juan C. Laya National High School
Elementary -
Narra Elementary School
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