Nicky Anne Castro
1 Canyon Avenue, North York,ON
Summary
Dynamic professional with a proven track record at Cardinal Health Canada, adept in material handling and maintaining warehouse safety. Excelled in team collaboration and problem-solving, significantly enhancing product presentation and customer satisfaction. Skilled in packaging and labeling, coupled with exceptional attention to detail, consistently exceeding project milestones and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Cardinal Health Canada
12.2023 - 02.2025
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as walkie rider, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Ensuring to pick right orders using RF scanner.
Packaging Team Member
FGF Brands
10.2022 - 08.2023
- Implemented new packaging designs that resulted in enhanced product presentation and customer appeal.
- Maintained a clean and organized work environment, adhering to safety protocols and compliance standards.
- Ensured product quality with thorough inspections of packaged goods before shipment.
- Provided timely feedback on equipment performance, contributing to improved preventative maintenance schedules and reduced downtime due to repairs.
Assembler
Matrix Window System
10.2021 - 03.2022
- Followed safety protocols to maintain safe working environment.
- Followed outlined specifications to implement assembly plans.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
Cashier Assistant
Costco Wholesale Corp
04.2020 - 09.2020
- Worked with other associates to support cashiers and management needs.
- Met customer needs through polite, friendly and attentive service.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Tim Hortons
11.2018 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Administration - Business Administration
Academy of Learning Career College
1280 Finch Avenue West11.2025
Maple High School
50 Springside Rd., Maple, ON L6A 2W52018
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Order picking
- Warehouse safety
- Order picking and processing
- Heavy lifting
- Material handling
- Quality control
Languages
English
Professional Working
Character References
- Cardinal Health Canada- Supervisor -David Osamagi (647-459-5066)
- Cardinal Health Canada/ Costco Depot- Jasmine Joy Centeno (519-943-6412)
Timeline
Warehouse Associate
Cardinal Health Canada
12.2023 - 02.2025
Packaging Team Member
FGF Brands
10.2022 - 08.2023
Assembler
Matrix Window System
10.2021 - 03.2022
Cashier Assistant
Costco Wholesale Corp
04.2020 - 09.2020
Customer Service Representative
Tim Hortons
11.2018 - 07.2019
Maple High School
Bachelor of Administration - Business Administration
Academy of Learning Career College