Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicky Majaury

Cambridge,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ELECTRICAL SAFETY AUTHORITY
Cambridge, ON
08.2022 - Current
  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Animal Caregiver /Scheduler

Toronto Cat Rescue
09.2016 - Current
  • Medical Records
  • EMR Systems
  • Medical Scheduling
  • Medical Records
  • Hospital Experience
  • EMR Systems
  • Medical Scheduling
  • Transcription
  • Order Entry
  • Insurance Verification
  • Vital Signs
  • Medical Office Experience
  • QuickBooks
  • Clerical Experience
  • Databases
  • Accounts Receivable
  • Certifications and Licenses, Adoption Center volunteer
  • Socializing and handling cats of all different ages,sizes and temperaments
  • Administration of meds if necessary
  • Basic grooming
  • Cleaning of kennels
  • Ensure there is sufficient food and water
  • Administration duties to assist with adoptiadoption
  • Training of new volunteers
  • Management of the volunteer schedule
  • Including monthly schedule, weekly changes and last minute changes
  • Adoption screening and processing

Coordinator, Vice President

Cambridge Homeless Cat Rescue, Kitchener
Waterloo, ON
09.2021 - 09.2022

Accounts Assistant

KW Humane Society
Kitchener, ON
09.2021 - 05.2022
  • Manager, Finance to ensure the books meet the needs of the day-to-day operations of KWSPHS
  • Perform day end process in Petpoint and post entries as needed; prepare weekly cash deposits
  • Maintain office supply stock and order supplies as needed
  • Data entry to Raiser’s Edge database to ensure donor information is correct and up to date; ensure donations are properly recorded; ensure tax receipts are correct; and provide well written and appropriate thank you cards
  • Support collections of outstanding receivables, which may include collection phone calls and escalating matters to third party agencies
  • Update information pertaining to vendors, customers and donors as needed.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying

Unit Clerk

Region of Waterloo Sunnyside Senior Home
Kitchener, ON
10.2018 - 03.2020
  • Computer skills using software such as MS Office, Point Click Care, DOCS, and the Internet
  • Support nursing and PSW's as required
  • Ensuring all up to date documentation is on each unit for residents
  • General clerical duties
  • Scheduling of optometry, dental and care conferences for residents
  • Support reception and back up as needed
  • Administration work for all admissions, discharges and deaths
  • Sunnyside Foundation Support
  • Processing weekly deposits in QuickBooks raised by the Sunnyside foundation
  • Processing donation receipts and thank you letters to donors
  • Collecting content for a weekly memo for all staff and putting it together
  • Assisting with monthly news letters
  • Issuing letters and receipts to family members of deceased residents

Patient Care Representative

Mckesson Canada
Mississauga, ON
01.2014 - 02.2018
  • Scheduling referred patients for infusions in accordance with the treatment schedules in medical directives established by the prescribing physicians -
  • Ensure medical directives have all pertinent information and have been signed by the prescribing physician;
  • Ensure that patients are treated in accordance with prescribed medical directives; -
  • Support, as required, with reimbursement coordinators and/or pharmacies to determine patient's reimbursement status prior to scheduling appointments;
  • Ensure infusion sites have recommended emergency medications and supplies;
  • Provide prescribing physicians with an infusion feedback report within 48 hours of the infusion performed;
  • Keep track of the expiry date on medical directives and contact the referring physicians to provide current medical directives;
  • Report any adverse event, serious or non-serious, whether or not it is deemed drug related;

Coordinator

  • Fundraising
  • Helps place unwanted cats and kittens in foster homes
  • Coordinate veterinary appointments for cats in our care
  • Socializing animals to get them ready for adoption
  • Trapping stray and feral cats in the community
  • Social Media engagement and graphics coordinator

Education

DEP or Skilled Trade Certificate in Medical Administration - Medical Admin

Medix Collet

Skills

Microsoft Excelundefined

Timeline

Customer Service Representative

ELECTRICAL SAFETY AUTHORITY
08.2022 - Current

Coordinator, Vice President

Cambridge Homeless Cat Rescue, Kitchener
09.2021 - 09.2022

Accounts Assistant

KW Humane Society
09.2021 - 05.2022

Unit Clerk

Region of Waterloo Sunnyside Senior Home
10.2018 - 03.2020

Animal Caregiver /Scheduler

Toronto Cat Rescue
09.2016 - Current

Patient Care Representative

Mckesson Canada
01.2014 - 02.2018

Coordinator

DEP or Skilled Trade Certificate in Medical Administration - Medical Admin

Medix Collet

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Nicky Majaury