NICK SERRANO
Huntington Beach
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Assistant Sales and Marketing Manager
RB COMPONENTS
10.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products to customers.
- Achieved monthly sales goals by promoting products customers werent aware of and finding new dealers to use our components in their builds.
- Retained excellent client satisfaction ratings through outstanding customer service.
- Traveled to many events to sell products and builds.
- Since being at this company I have exceeded sales and moved to marketing to take over and learn a new path to also gain more revenue for the company.
Regional Outside Sales Manager - IE/SD
FOX INC
05.2019 - 09.2020
- Provided the highest level of technical, dealer and sales program support via phone, email and in-person visits.
- Handled all accounts warranties, RMA's and product fitment.
- Worked with dealers on our sales promotions, marketing ideas and track side support to help drive sales for them.
- Took extra time going to my dealers cleaning, organizing and adding POP to make sure my dealers showroom looked top notch.
- Met all my sales goals in my first year working with the company and was on track of doubling what my territory did the previous year.
Dealer Services Representative
KTM North America Inc
04.2017 - 04.2019
- Key user in SAP Software and trained other colleges to use the software.
- Provided support to dealers concerning parts, garments and sales programs.
- Traveled to dealers when necessary for troubleshooting or just a friends face and helping hand with out products.
- Provided knowledge and updates on new and existing products I thought would be a good fit for each of my dealers.
- Took care of all dealer questions and issues in a professional and quickly manner.
Factory Parts Coordinator
KTM North America INC
12.2015 - 04.2017
- Monitored and maintained stock of standard and factory parts for multiple race teams.
- Used SAP software to create PO's, orders and monitor back orders.
- Received, inspected, invoiced and replenished parts to all factory teams for KTM and Husqvarna.
- Traveled to various races and events all over the world.
Education
High School Diploma -
Polaris High School
Anaheim, CA05.2012
Skills
- Product Merchandising and Distribution
- Onsite Product Demonstrations
- Problem-Solving
- Inside and Outside Sales
- B2B Sales
- Post-Sales Support
- Product Promotion
- Product and Service Knowledge
- Sales Closing
- Sales Development
Timeline
Assistant Sales and Marketing Manager
RB COMPONENTS
10.2020 - Current
Regional Outside Sales Manager - IE/SD
FOX INC
05.2019 - 09.2020
Dealer Services Representative
KTM North America Inc
04.2017 - 04.2019
Factory Parts Coordinator
KTM North America INC
12.2015 - 04.2017
High School Diploma -
Polaris High School
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