NICKOLAS TROPF
Fort Worth,TX
Summary
Experienced management and financial services professional with a track record in retail operations and team development. Holds Florida and Texas Life Insurance Licenses, skilled in building client relationships and recommending tailored insurance solutions. Proven success in enhancing sales performance, optimizing operational controls, and reducing inventory shrink while delivering outstanding customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Store Manager
Johnston & Murphy
05.2025 - Current
- Led daily store operations, managing scheduling, merchandising, inventory, cash handling, compliance, coaching, and customer service.
- Increased annual sales by 13% through leadership, coaching, merchandising, and customer engagement.
- Recruited, coached, and mentored associates, enhancing sales performance and boosting customer satisfaction.
- Reduced inventory shrink by 8% through stronger inventory controls and operational accountability.
- Analyzed sales trends and operational performance, identifying growth opportunities to drive store success.
Licensed Life Insurance Agent
Integrity Marketing Group
03.2024 - Current
- Conducted 25+ client consultations monthly to assess needs and provide tailored insurance solutions.
- Conducted over 25 client consultations each month to understand their insurance needs.
- Managed prospecting, onboarding, policy implementation, and follow-up to ensure seamless client experiences.
- Utilize Salesforce CRM and maintain compliance with state regulations.
Team Manager
Valor Environmental
01.2024 - 01.2025
- Oversaw operations, enhancing workflow through strategic planning and effective communication.
- Supervised daily operations and ensured compliance with environmental regulations.
- Trained and mentored team members on safety protocols and best practices.
- Coordinated project schedules and managed resource allocation effectively.
- Coordinated scheduling and logistics for field teams to ensure timely project execution.
Deli Manager
Publix Super Markets
01.2021 - 01.2024
- Supervised daily operations of deli department to ensure smooth workflow.
- Oversaw inventory, scheduling, merchandising, cash handling, and customer service to ensure smooth operations.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and mentored staff on food safety and customer service protocols.
- Trained associates to uphold operational and food safety standards, fostering a compliant work environment.
Education
High School Diploma -
East River High School
Orlando, FlSkills
- Sales Performance
- Consultative Sales
- Customer Relationship Management
- Client assessment
- Cross-Selling
- Operational Excellence
- Store Compliance
- Cash management
- Cash Reconciliation
- Point-of-Sale Systems
- Stock Control Systems
- Stock Control
- Workforce Scheduling
- Microsoft Office Suite
- Microsoft Outlook
- Salesforce CRM
- ADP Workforce Now
- Team Leadership
- Staff Training
- Problem Solving
- Communication
- Stock Control Systems
Certification
- Florida 2-14 Life (Including Annuities) License (Active)
- Texas Life Insurance License (Active)
Accomplishments
- Increased annual store sales by 13% through leadership, coaching, merchandising, and customer engagement.
- Reduced inventory shrink by 8% through improved inventory controls and accountability.
- Conduct 25+ client financial consultations monthly to identify client needs and recommend life insurance solutions.
- Hold active Florida and Texas Life Insurance Licenses.
- Experience leading, coaching, and developing high-performing teams.
- Deliver exceptional customer service while maintaining operational excellence.
Timeline
Store Manager
Johnston & Murphy
05.2025 - Current
Licensed Life Insurance Agent
Integrity Marketing Group
03.2024 - Current
Team Manager
Valor Environmental
01.2024 - 01.2025
Deli Manager
Publix Super Markets
01.2021 - 01.2024
High School Diploma -
East River High School