Nickolas Pena
Fresno
Summary
Dynamic and dedicated professional with extensive experience at The Home Depot Inc, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining a balanced cash drawer and fostering a positive shopping environment, ensuring reliability and professionalism in all interactions. Able to do any job that is ahead of me without second guessing.
Overview
5
5
years of professional experience
Work History
Cashier, PSA
The Home Depot Inc
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and locating items in-store.
- Maintained accurate cash drawer through diligent balancing procedures.
- Provided exceptional customer service, enhancing overall shopping experience.
- Resolved customer complaints promptly, fostering a positive store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- As a PSA it is my duty to help our Pros get what they might need for any and all project.
Bagger
Cargill
04.2023 - 09.2024
- Operated bagging machinery to efficiently package products for distribution.
- Monitored packaging processes to ensure compliance with quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Monitored a team to keep efficiency optimal, while making sure stations were clean and stocked.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Trained new employees on bagging procedures and equipment operation guidelines.
Sales Associate
The Home Depot Inc
03.2021 - 05.2021
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained clean and organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Picked orders from around the store to help customers continue their day, keeping an orderly system to help keep efficiency.
Education
GED -
Cambridge
Fresno, CA07-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Guest inquiries
- Attention to detail
- Order packaging
- Order verification
- Loss prevention
- Fraud prevention awareness
- Loyalty program promotion
- Proficient in [software]
- Honest and dependable
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Cashier, PSA
The Home Depot Inc
02.2025 - Current
Bagger
Cargill
04.2023 - 09.2024
Sales Associate
The Home Depot Inc
03.2021 - 05.2021
GED -
Cambridge