Galo Mora
Lancaster
Summary
Dynamic Service Advisor with a proven track record at Pacific BMW, excelling in customer service and conflict resolution. Enhanced customer satisfaction ratings through effective problem-solving and accurate cost estimations. Adept at leveraging technical knowledge and sales strategies to exceed service goals and foster strong customer relationships.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
37
37
years of professional experience
Work History
Service Advisor
Pacific BMW
Glendale
2001.01 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Service Advisor
Century West BMW
North Hollywood
1995.01 - 2001.01
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor
Ruehman BMW
North Hollywood
1988.01 - 1995.01
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Skills
- Customer service
- Conflict resolution
- Sales strategies
- Technical knowledge
- Cost estimation
- Customer relationship management
- Service coordination
- Product knowledge
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Service Advisor
Pacific BMW
2001.01 - Current
Service Advisor
Century West BMW
1995.01 - 2001.01
Service Advisor
Ruehman BMW
1988.01 - 1995.01