Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nickisha Lynch

Montreal,Canada

Summary

I am a detail-oriented logistics professional and customer service agent with over 10 years of experience in supply chain management and customer service. I am seeking to use all the invaluable skills I have learned over the years to use at this company. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

3
3
years of professional experience

Work History

Resolution Agent

Ikea
06.2020 - 01.2022
  • Responding to cx inquiries via chat, phone and email
  • Identifying and resolving problems
  • Documenting each interaction in a resolution database
  • Training new members
  • Contacting delivery companies to gather information on shipping and handling

Logistics Coordinator

Blue ocean transport
06.2019 - 01.2020
  • Managed daily logistics operations, optimizing shipping routes to reduce costs
  • Collaborated with vendors to negotiate contracts, resulting in reduction in shipping expenses
  • Implemented a new inventory tracking system that improved accuracy
  • Developed reports for management to support strategic decision-making

Education

High school diploma -

DEC - social science

Vanier college

AEC - early childcare

Skills

  • Inventory Management
  • Supply Chain Coordination
  • Data Analysis and Reporting
  • Proficient in SAP and Oracle
  • Strong Negotiation Skills
  • Excellent Communication

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Resolution Agent

Ikea
06.2020 - 01.2022

Logistics Coordinator

Blue ocean transport
06.2019 - 01.2020

DEC - social science

Vanier college

AEC - early childcare

High school diploma -

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Nickisha Lynch