Nickie Karimi
North York
Summary
Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.
Overview
13
13
years of professional experience
Work History
Retail Manager
Lindt & Sprüngli Canada
01.2019 - Current
- Led a high-performing team of 20+ employees in a dynamic, fast-paced store environment
- Recruited, interviewed, and trained new team members to meet both performance and brand standards
- Drove customer satisfaction through personalized service, efficient line management, and resolving escalated concerns
- Managed inventory and visual presentation to align with promotional strategies and seasonal launches
- Fostered a collaborative, goal-oriented environment focused on excellence and team growth
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Sales Associate / Keyholder
ZARA (Yorkdale Shopping Centre)
01.2015 - 01.2019
- Worked in a high-volume flagship store with fast-paced client demands
- Supported floor leadership by managing fitting rooms, cash operations, and store zones
- Maintained strong product knowledge and supported new collection launches
- Assisted with visual merchandising setups and weekly floor changes
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Winners (TJX Canada)
01.2013 - 01.2015
- Maintained store organization, replenishment, and clean presentation during peak hours
- Supported fitting rooms, registers, and customer inquiries across multiple departments
- Delivered fast, friendly service while managing high customer flow
- Followed daily visual standards and contributed to floor changes
- Learned foundational retail operations, teamwork, and communication skills
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor’s Degree - Human Resources Management
York University
Toronto, ON01.2023
Skills
- Customer-oriented styling and sales approach
- Visual merchandising expertise
- Team Leadership & Motivation
- Goal-Oriented Sales Strategy
- Training & Development
- Inventory & Operational Excellence
- High-Volume Retail Experience
- Customer service
- Cash management
- Inventory control
- Store operations
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Retail Manager
Lindt & Sprüngli Canada
01.2019 - Current
Sales Associate / Keyholder
ZARA (Yorkdale Shopping Centre)
01.2015 - 01.2019
Sales Associate
Winners (TJX Canada)
01.2013 - 01.2015
Bachelor’s Degree - Human Resources Management
York University
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