Nicki Walters
EDMONTON,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Highly efficient planning, problem-solving, and communication skills.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
14
14
years of professional experience
Work History
Dispatcher
Stock Transportation
10.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Closely monitored dispatch board to triage and prioritize over 75 daily calls.
- Received new orders, prepared documentation, and assigned personnel.
Administrative Assistant/Dispatcher
Magnum Express Courier & Trucking Services Ltd.
12.2019 - 09.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Assisted development and implementation of new administrative procedures
- Created and maintained databases to track and record customer data
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Medical Office Assistant
Dynamic Physiotherapy and Wellness
12.2018 - 06.2019
- Overseeing office and medical supplies, managing email and mail traffic
- Endorsed office efficiency, coordinating charts, and helping patients with diverse needs
- Maintained patient databases and updated information in alignment with protocols
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Assisted with patient registration, managing and updating patient records, scheduled, rescheduled and handled cancelled appointments for patients
- Conducted general accounting and billing services and processing insurance forms.
Medical Office Assistant
Kingsridge Medical Clinic
05.2018 - 11.2018
- Aided patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Assisted patients, managing and updating records with MedAccess software, adhered to strict guidelines at all times to protect patient privacy
- Performing general accounting and billing services and processing insurance forms
- Overseeing office and medical supplies, managing email and mail traffic
- Sterilization of medical tools using autoclave, assisting in circumcision, vasectomies, stitch removal, restocked and organized exam rooms and medical equipment
- Promoted office efficiency, coordinating charts and helping patients with diverse needs, called and faxed pharmacies to submit prescriptions and refills
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Administrative Assistant
Dynalife Diagnostics Laboratory Services
12.2017 - 05.2018
- Prepared and handle confidential documentation/correspondence on behalf of management team
- Facilitated with recruitment process by administering keyboard testing
- Collect/collate and complete specific monthly and ad hoc budget variance documentation
- Reconciles BMO statements for Superintendent; ensures appropriate signatures, and submits to Finance within required timeline
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
Administrative Support V
Alberta Health Services
10.2017 - 03.2018
- Schedules, create and distribute meeting agendas, prepare and handle confidential documentation/correspondence on behalf of management team
- Assisted with recruitment process by administering terminology and keyboard testing
- Gather and compile activity measurement statistics for budgetary and benchmarking purposes
- Consistently ensure confidentiality of all protected health information under Health Information Act (HIA) and Freedom of Information and Protection of Privacy
- Act (FOIP) and following Alberta Health Services' Information Privacy and Information Security policies
- Reconciles BMO statements for Superintendent; ensures appropriate signatures, and submits to Finance within required timeline specifications
Administrative/Transportation Administrative Assistant
Lloydminster Public School Division
08.2010 - 08.2016
- Monitor incoming phone calls, answer questions regarding Transportation Department and redirect calls within department
- Maintenance of paper filing system and electronic filing system of all transportation required documents
- Process all written and electronic correspondence for Transportation Department
- Ensure to dispatch all company drivers
- Monitor video surveillance for any school bus issues or concerns
- Ensure to receive all phone calls from drivers any hour in day
- Support management team to supervise transportation personnel
- Leading driver monthly staff meetings when manager was away
- Organize driver clinics and seminars
- Set up and maintenance of Bus Garage filing systems
- Work with Payroll Department to ensure all documents are submitted in timely manner
- Inform all schools in Division regarding all relevant information about Transportation
- Managed filing system, entered data and completed other clerical tasks
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Established administrative work procedures to track staff's daily tasks.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Enhanced transportation efficiency by streamlining administrative processes and implementing new software solutions.
- Assisted dispatchers with coordinating pickups and drop-offs for maximum efficiency while maintaining strict adherence to deadlines.
Executive Assistant Student Services/Transportation Assistant
Lloydminster Public School Division
06.2010 - 06.2016
- Managing diaries and making appointments, booking rooms and travel arrangements
- Preparing and distributing papers and documents for meetings, dealing with post
- Drafting letters and other documents, such as PowerPoint presentations, Word, Excel and Adobe Pro
- Answering phone and answering queries, photocopying and printing
- Data entry to office library
- Code all Superintendent purchase orders and invoices as required; obtain appropriate authorization for payment purposes, monitor budgets as required by Superintendents, ensure proper coding, distribution and submission of expense forms at completion of Superintendent meetings as required
- Reconciles BMO statements for Superintendent; ensures appropriate signatures, and timelines.
Education
No Degree - Applied Bookkeeping
NAIT
Edmonton, AB07.2022
Certificate in Brilliance in Crisis Intervention -
Lakeland College
Lloydminster, AB10.2014
Certificate in Dealing with Workplace Conflict -
Lakeland College
Lloydminster, AB04.2014
Certificate in Achieving Success with Difficult People -
Lakeland College
Lloydminster, AB04.2014
Certificate in Medical Office Assistant -
College of New Caledonia
Prince George, BC06.2004
Certificate in Medical Terminology -
College of New Caledonia
Prince George, BC05.2004
Certificate in Office Administration-Legal Secretary -
College of New Caledonia
Prince George, BC05.1993
Skills
- Microsoft Outlook
- Microsoft Office
- Data Entry
- Customer and client relations
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Verifying coverage
- Critical Thinking
- Effective Communications
- Scheduling Coordination
- Prioritization
- Route Planning
Timeline
Dispatcher
Stock Transportation
10.2023 - Current
Administrative Assistant/Dispatcher
Magnum Express Courier & Trucking Services Ltd.
12.2019 - 09.2023
Medical Office Assistant
Dynamic Physiotherapy and Wellness
12.2018 - 06.2019
Medical Office Assistant
Kingsridge Medical Clinic
05.2018 - 11.2018
Administrative Assistant
Dynalife Diagnostics Laboratory Services
12.2017 - 05.2018
Administrative Support V
Alberta Health Services
10.2017 - 03.2018
Administrative/Transportation Administrative Assistant
Lloydminster Public School Division
08.2010 - 08.2016
Executive Assistant Student Services/Transportation Assistant
Lloydminster Public School Division
06.2010 - 06.2016
No Degree - Applied Bookkeeping
NAIT
Certificate in Brilliance in Crisis Intervention -
Lakeland College
Certificate in Dealing with Workplace Conflict -
Lakeland College
Certificate in Achieving Success with Difficult People -
Lakeland College
Certificate in Medical Office Assistant -
College of New Caledonia
Certificate in Medical Terminology -
College of New Caledonia
Certificate in Office Administration-Legal Secretary -
College of New Caledonia
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