Nicki Gatzke
Edmonton,Canada
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results; reliable and adaptable to changing needs. Skilled in problem solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Dispatcher
Stock Transportation
10.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Communicated with drivers and personnel to coordinate timely delivery of students
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Developed strong relationships with clients through proactive communication and problem-solving support
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships
- Handled incoming calls and emails from customers regarding issues with deliveries
- Checked that delivery drivers appropriately covered each scheduled route
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed
- Increased customer satisfaction through timely communication and accurate shipment tracking updates
- Monitored vehicle locations to coordinate timely arrivals
- Assisted in resolving customer complaints and grievances
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
- Received new orders, prepared documentation, and assigned personnel
Administrative Assistant/Dispatcher
Magnum Express Courier & Trucking Services Ltd.
12.2019 - 09.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Assisted development and implementation of new administrative procedures
- Created and maintained databases to track and record customer data
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Medical Office Assistant
Kingsridge Medical Clinic
05.2018 - 11.2018
- Aided patients by scheduling appointments, establishing relationships with managed care organizations, area hospitals, and insurance companies to expedite payments and resolve issues
- Assisted patients, managing and updating records with MedAccess software while adhering to strict guidelines at all times to protect patient privacy
- Performed general accounting and billing services, processing insurance forms
- Oversaw office and medical supplies, managed email and mail traffic
- Sterilized medical tools using autoclave, assisted in circumcision, vasectomies, stitch removal, restocked, and organized exam rooms, and medical equipment
- Promoted office efficiency, coordinating charts and assisting patients with diverse needs, called and faxed pharmacies to submit prescriptions and refills
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Ensured appropriate signatures and submitted to Finance within required timeline specifications
Administrative/Transportation Administrative Assistant
Lloydminster Public School Division
08.2010 - 08.2016
- Monitored phone calls, responded to inquiries, and managed transportation
- Handled paper and electronic filing systems
- Processed correspondence and ensure driver dispatch
- Monitored video surveillance for school bus concerns
- Assisted drivers with issues and supported management
- Led monthly staff meetings in the manager's absence
- Organized driver clinics and seminars
- Created and maintained efficient filing systems
- Collaborated with the Payroll Department
- Keep schools informed about transportation
- Managed organizational efficiency and developed administrative processes
- Fostered positive customer relationships through prompt service
- Increased office participation in events
- Established work procedures for staff tasks and accountability
- Enhanced customer satisfaction by addressing issues professionally
- Streamlined processes and implemented new software
- Coordinated pickups and drop-offs with dispatchers
Executive Assistant Student Services/Transportation Assistant
Lloydminster Public School Division
06.2010 - 06.2016
- Managed diaries, made appointments, booked rooms, and arranged travel
- Prepared and distributed papers and documents for meetings, and handled mail
- Drafted letters and other documents, including PowerPoint presentations, Word, Excel, and Adobe Pro
- Answered phone calls, answered queries, photocopied and printed
- Entered data into the office library
- Coded all superintendent purchase orders and invoices, obtained authorization for payment, monitored budgets, ensured proper coding, distributed, and submission of expense forms at the conclusion of superintendent meetings
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
English
Native or Bilingual
Timeline
Dispatcher
Stock Transportation
10.2023 - Current
Administrative Assistant/Dispatcher
Magnum Express Courier & Trucking Services Ltd.
12.2019 - 09.2023
Medical Office Assistant
Kingsridge Medical Clinic
05.2018 - 11.2018
Administrative/Transportation Administrative Assistant
Lloydminster Public School Division
08.2010 - 08.2016
Executive Assistant Student Services/Transportation Assistant
Lloydminster Public School Division
06.2010 - 06.2016