Nicki Forkpa
Hamilton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Home care/community Service
Toronto, ON
02.2022 - 01.2024
- Assigned to work in retirement home, nursing home and also private home service
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Transported clients to medical appointments or other destinations as needed.
- Educated families about the client's condition and provided support during difficult times.
- Prepared meals according to dietary needs of individuals served.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Developed positive relationships with clients by demonstrating empathy and respect for their needs.
- Performed light housekeeping duties such as laundry and other services for clients.
- Helped clients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored changes in client behavior and reported any concerns to nursing staff and families.
Warehouse Associate
All Cargos Tent & Event Rentals Inc.
Scarborough, Ontario
01.2018 - 07.2020
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Counter Agent/Airport Customer Service Agent
Hamilton international airport (Sunwings and Swoop Airline)
Hamilton
02.2019 - 12.2019
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Assisted with baggage handling, ticketing, check-in, boarding, and other related duties.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed payments for tickets via cash or credit card transactions.
- Answered incoming calls from customers regarding flight information and bookings.
- Issued boarding passes and checked baggage tags to passengers according to airline regulations.
- Resolved any customer complaints or disputes quickly and effectively.
- Informed customers about flight delays or cancellations due to weather conditions or technical issues.
- Maintained updated knowledge of flight schedules, promotions, fares, security requirements.
- Provided directions to travelers who needed help navigating the airport terminal.
- Adhered to safety standards while performing various tasks around the airport terminal.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Responded quickly to emergency situations by following appropriate protocols.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
Cashier
Sobeys urban fresh
Toronto, ON
09.2016 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Performed other duties as assigned by management.
Education
Pre Health science - Pathway to Nursing
George Brown College
09-2023
Personal Support Worker - Health Care Aide
Trios College
05-2021
Hospitality/Customer Service: Flight Services Management Diploma - Hospitality and Tourism Operations Management
Seneca College
06-2019
Skills
- Problem-solving skills
- Privacy and confidentiality
- Teamwork
- Creativity
- Flexibility
- Critical Thinking Skills
- Ability to focus on multiple tasks
- Communication Skills
- Outgoing personality
- Solid computer skills
Certification
- Standard first aid and CPR HCP with AED certificate, Present
- Ontario Smart Serve Certificate
Accomplishments
Employee of the month - January 2023 Comfort keepers Home health care services
References
References available upon request.
Timeline
Personal Support Worker
Home care/community Service
02.2022 - 01.2024
Counter Agent/Airport Customer Service Agent
Hamilton international airport (Sunwings and Swoop Airline)
02.2019 - 12.2019
Warehouse Associate
All Cargos Tent & Event Rentals Inc.
01.2018 - 07.2020
Cashier
Sobeys urban fresh
09.2016 - 01.2018
Pre Health science - Pathway to Nursing
George Brown College
Personal Support Worker - Health Care Aide
Trios College
Hospitality/Customer Service: Flight Services Management Diploma - Hospitality and Tourism Operations Management
Seneca College
- Standard first aid and CPR HCP with AED certificate, Present
- Ontario Smart Serve Certificate
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