Nicki Farrell
Shediac,NB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Hostess /Shift Supervisor
Charcoal Steak House
Kitchener, ON
12.2019 - 01.2021
- Hostess in an extremely fast-paced restaurant, with an emphasis on excellent customer service.
- Manage telephone reservations, and coordinate party bookings.
- Complete all end-of-shift duties, including end-of-day cash.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Covid Leave
Receptionist
Gina’s Spa, Hair Studio, Medi Spa
Waterloo
05.2017 - 01.2019
- Greeted clients warmly and ensured a pleasant entry experience.
- Assisted clients with product selections and service recommendations.
- Answered phone inquiries and provided information about services offered.
- Resolved customer complaints promptly in a professional manner.
Medical Office Internship
Windston Park Nursing Home
Kitchener, ON
07.2015 - 01.2016
- Skilled at all front office procedures, including filing, faxing, data entry, and answering phones and messages.
- Interpersonal relationship development and positive workplace training.
- Strategies to succeed with demanding, difficult clients.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Tricity Cycle and Sport
Waterloo
01.2014 - 01.2015
- Assisting customer with purchasing needs, sizing and appropriate apparel.
- Knowledge of equipment and industry standards.
- Responsible for closing and opening store.
- Managed store without supervision.
- Displaying and pricing of stock.
Store Associate
Pier 1 Imports
Kitchener, ON
01.2013 - 01.2014
- Created a positive and distinctive sale environment.
- Support customer on their personal style for unique home purchases.
- Artistic and imaginative store displays.
- Accountability for inventory.
Store Clerk
Home Sense
Kitchener, ON
01.2010 - 01.2011
- Greet customers and discuss merchandise or services.
- Prepare merchandise for purchase, including assembly and pricing.
- Assist in display of merchandise.
- Received and organized stock shipments.
Education
Medical Office Assistant -
TriOs College +Buisiness+Technology+Healthcare
Kitchener, ON06-2015
Grade 12 Graduate -
St. David’s CSS
Waterloo, ON01.2011
Skills
- Office management
- Electronic health records
- Appointment scheduling
- Client relationship management
- Task prioritization
- Leadership
Certification
CPR certification
Affiliations
Animal welfare TNR for strays
Timeline
Hostess /Shift Supervisor
Charcoal Steak House
12.2019 - 01.2021
Receptionist
Gina’s Spa, Hair Studio, Medi Spa
05.2017 - 01.2019
Medical Office Internship
Windston Park Nursing Home
07.2015 - 01.2016
Customer Service Representative
Tricity Cycle and Sport
01.2014 - 01.2015
Store Associate
Pier 1 Imports
01.2013 - 01.2014
Store Clerk
Home Sense
01.2010 - 01.2011
Medical Office Assistant -
TriOs College +Buisiness+Technology+Healthcare
Grade 12 Graduate -
St. David’s CSS