Nick Firth
Victoria Harbour,Canada
Summary
Accomplished Director of Sales and Product Manager at Jayne's Luxury Rentals, adept in crafting data-driven sales strategies and leading high-performing teams to drive over $25M in annual revenue. Skilled in effective communication and sales leadership, my tenure at The Grill / Bush's Marina showcased a talent for revitalizing operations and achieving significant revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Sales and Product Manager
Jayne's Luxury Rentals
Port Carling, Ontario
11.2023 - Current
- As the Director of Sales and Product Manager at Jayne's Luxury Rentals, I am responsible for driving $25M+ in annual revenue for a leading luxury rental company
- My role centers on crafting data-driven sales strategies that optimize booking rates and enhance client satisfaction for high-end cottage rentals, ranging from $15,000 to $100,000 per week
- I lead a talented sales team, focusing on maintaining high-performance standards while integrating guest feedback to refine our property offerings and keep our portfolio market-responsive
- By working closely with marketing and operations teams, I strengthen brand presence and guest retention, facilitating steady growth and expanded market reach
- In the summer, I take on the role of Cottage Manager, meeting with guests at properties, overseeing cottage preparation, and acting as the primary point of contact throughout their stay
- This includes handling concierge requests and coordinating services like boat rentals, ensuring a seamless, luxurious experience for our clientele
General Manager
The Grill / Bush's Marina
Port Severn, Ontario
03.2023 - 11.2023
- As General Manager, I played an instrumental role in re-launching The Grill, a waterside restaurant, along with The Icebreaker ice-cream shop, and Bush's Marina after a four-year closure
- Tasked with building the operation from the ground up, I hired and trained a team of 50 employees, established vendor contracts, implemented point-of-sale systems, and developed training guides and protocols that ensured smooth operations across the restaurant, marina, and shop
- I managed payroll, staff accommodations, daily flash reports, inventory, and cash deposits, while also overseeing social media presence and marketing efforts in collaboration with the marketing manager
- By organizing events like markets, boat tours, and music nights, I helped foster community engagement and brand visibility
- Since our opening in June 2023, we generated over $800,000 in revenue, with our highest-grossing day surpassing $17,000
Marina Supervisor
South Bay Cove
01.2016 - 01.2018
- In my role as Marina Supervisor, I ensured safe and efficient marina operations, overseeing facility maintenance and coordinating boat operations
- Managing a team of 12, I prioritized exceptional customer service, allocated dock space, and collaborated with management to manage the marina budget and adhere to regulatory guidelines
- Emergency preparedness was also a key responsibility, with regular drills conducted to ensure staff readiness for any potential situation
Education
Georgian College
01.2021
Skills
- Effective Communication
- Teamwork
- B to B sales
- Attention to Detail
- Initiative
- Networking
- Sales leadership and training
- Marketing campaign analysis
- Cold-calling
- Sales strategy development
- Reliability
- Professionalism
- Profit and revenue-generating strategies
- Multitasking Abilities
Certification
- CPR Certified
- Safe Food Handling Certified
- Smart Serve Certified
- TICO Certified
Timeline
Director of Sales and Product Manager
Jayne's Luxury Rentals
11.2023 - Current
General Manager
The Grill / Bush's Marina
03.2023 - 11.2023
Marina Supervisor
South Bay Cove
01.2016 - 01.2018
- CPR Certified
- Safe Food Handling Certified
- Smart Serve Certified
- TICO Certified
Georgian College
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