Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nickey Plange

Maple,ON

Summary

Results-driven professional with expertise in welcoming a high volume of customers and providing personalized merchandise recommendations based on individual requirements. Proficient in crafting compelling product displays to enhance sales opportunities, executing seamless cash register transactions, and meticulously maintaining accurate records of all financial transactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

CLEO Clothing Store
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

Shoppers Drug Mart (Post Office)
05.2021 - 07.2023
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer orders prior to shipment.
  • Prepared reports to track mail volumes, fees and other related data.
  • Sorted mail according to size, shape and destination.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided service and sales to walk-in customers.
  • Managed over 50 customer calls per day and Increased sales by 10%

Customer Service Representative

Rogers Communications
02.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Canada's Wonderland
11.2018 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Arts - Social Work

Columbus State Community College,
Ohio USA
06.2018

Skills

    Excellent People Skills: Known for exceptional interpersonal skills, fostering positive relationships with clients and colleagues

    Multitasking Strengths: Demonstrated ability to handle multiple tasks simultaneously with precision and attention to detail

    Adobe Systems Adobe Acrobat: Proficient in utilizing Adobe Acrobat for document creation, editing, and management

    Product and Service Sales: Proven track record in driving sales with a strategic and customer-focused approach Adept at identifying client needs, presenting compelling solutions, and closing deals

    Verbal Communication: Strong verbal communication skills with a knack for articulating complex ideas in a clear and concise manner

    Product Promotion: Successfully executed product promotion strategies to boost brand visibility and drive sales

Certification

  • First Aid/CPR Certified - Canadian Redcross

Timeline

Sales Associate

CLEO Clothing Store
07.2023 - Current

Sales Associate

Shoppers Drug Mart (Post Office)
05.2021 - 07.2023

Customer Service Representative

Rogers Communications
02.2019 - 01.2020

Customer Service Representative

Canada's Wonderland
11.2018 - 12.2019

Bachelor of Arts - Social Work

Columbus State Community College,

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Nickey Plange