Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nickeisha Jones

Team Lead
Mandeville,QC

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Team Lead

Lululemon Athletica
Mandeville, Jamaica
11.2021 - Current
  • Include leading and managing Team's performance to meet the outline Key Performance Indicators while building team spirit
  • Overseeing day to day operations.
  • Developed effective improvement plans in alignment with goals and specifications
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels
  • Directed and supervised team of 16 engaged in customer service and professional development

Customer Service Representative

AT&T
Mandeville, Jamaica
12.2017 - 10.2021
  • Sales Representative for Wireless, AT&T internet and TV
  • Retention in Wireless Department
  • Billing Inquiries
  • Managed over 40 customer calls per day
  • Provided primary customer support to internal and external customers
  • Updated account information to maintain customer records
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Created and maintained detailed database to develop promotional sales

Sales Promoter, Cashier and Host

ISLAND GRILL RESTAURANT
Mandeville , Jamaica
02.2016 - 12.2017
  • Duties include general customer service, Sales expert and service provision.
  • Increased sales by effectively communicating product benefits
  • Maintained clean, organized and professional work environment
  • Consistently increased sales by 10% by focusing on product's key advantages and features

Education

High School Diploma -

HOLMWOOD TECHNICAL HIGH SCHOOL
Christiana, Manchester
09.2013 - 05.2015

GED -

SPALDING HIGH SCHOOL
Clarendon, Jamaica
09.2008 - 05.2013

Skills

Analytical Thinking

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Certification

CRM systems Certification

Timeline

Team Lead

Lululemon Athletica
11.2021 - Current

Customer Service Representative

AT&T
12.2017 - 10.2021

Sales Promoter, Cashier and Host

ISLAND GRILL RESTAURANT
02.2016 - 12.2017

High School Diploma -

HOLMWOOD TECHNICAL HIGH SCHOOL
09.2013 - 05.2015

GED -

SPALDING HIGH SCHOOL
09.2008 - 05.2013

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Nickeisha JonesTeam Lead