Nickeisha Jones
Team Lead
Mandeville,QC
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Team Lead
Lululemon Athletica
Mandeville, Jamaica
11.2021 - Current
- Include leading and managing Team's performance to meet the outline Key Performance Indicators while building team spirit
- Overseeing day to day operations.
- Developed effective improvement plans in alignment with goals and specifications
- Worked with team to identify areas of improvement and devised solutions based on findings
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels
- Directed and supervised team of 16 engaged in customer service and professional development
Customer Service Representative
AT&T
Mandeville, Jamaica
12.2017 - 10.2021
- Sales Representative for Wireless, AT&T internet and TV
- Retention in Wireless Department
- Billing Inquiries
- Managed over 40 customer calls per day
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Created and maintained detailed database to develop promotional sales
Sales Promoter, Cashier and Host
ISLAND GRILL RESTAURANT
Mandeville , Jamaica
02.2016 - 12.2017
- Duties include general customer service, Sales expert and service provision.
- Increased sales by effectively communicating product benefits
- Maintained clean, organized and professional work environment
- Consistently increased sales by 10% by focusing on product's key advantages and features
Education
High School Diploma -
HOLMWOOD TECHNICAL HIGH SCHOOL
Christiana, Manchester 09.2013 - 05.2015
GED -
SPALDING HIGH SCHOOL
Clarendon, Jamaica 09.2008 - 05.2013
Skills
Analytical Thinking
Performance monitoring
Work Planning and Prioritization
Conflict Resolution
Adaptability
Multitasking Abilities
Organizational Skills
Coaching
Giving Constructive Feedback
Operations Management
Problem-Solving
Interpersonal Skills
Overseeing Daily Activities
Coaching and Mentoring
Expectation setting
Certification
CRM systems Certification
Timeline
Team Lead
Lululemon Athletica
11.2021 - Current
Customer Service Representative
AT&T
12.2017 - 10.2021
Sales Promoter, Cashier and Host
ISLAND GRILL RESTAURANT
02.2016 - 12.2017
High School Diploma -
HOLMWOOD TECHNICAL HIGH SCHOOL
09.2013 - 05.2015
GED -
SPALDING HIGH SCHOOL
09.2008 - 05.2013