Nick Brady
Student
Hamilton,ON
Summary
Aspiring business student eager to explore the world of sales. Excited to apply my communication skills and learn from seasoned professionals while contributing to a dynamic sales team. Committed to growth and eager to gain valuable experience in the field of sales.
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
Wal-Mart Canada Corp
Hamilton, Ontario
05.2017 - Current
- Played a key role in resolving customer complaints and ensuring high levels of customer satisfaction.
- Helped customers find specific products, answered questions and offered advice.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Assisted in training new employees and provided guidance to colleagues, fostering a collaborative team environment.
- Demonstrated exceptional customer service skills by effectively handling inbound calls, addressing customer inquiries, and resolving issues promptly.
- Developed a reputation for excellence in customer retention, earning praise from customers who specifically requested to work with me for their ongoing needs.
Skills
- Solid customer service skills
- Excellent communication skills
- Friendly demeanor with complimentary skills in de-escalation
- Skill in establishing and nurturing relationships with customers to foster loyalty and repeat business
- Empathy and active listening to understand customer needs and preferences
Accomplishments
Received multiple commendations from satisfied customers for outstanding service and product knowledge.
Resolved customer complaints and inquiries with a 95% satisfaction rate, leading to improved customer retention and loyalty.
Received a commendation and subsequent raise for maintaining composure and effectively de-escalating a high-pressure situation during a holiday sale. Demonstrated exceptional customer service skills and professionalism, earning recognition from a corporate representative
Education
Currently enrolled in Mckeil School of Business, Mohawk College
Timeline
Customer Experience Specialist
Wal-Mart Canada Corp
05.2017 - Current
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