NICK ZAYEV
Montreal,QC
Summary
CS Operations and Revenue Operations professional with experience building scalable customer lifecycle systems, optimizing onboarding workflows, and managing CRM infrastructure. Skilled in process automation, cross-functional enablement, and operational data analysis. Strong background in Salesforce, HubSpot, Zendesk, and dashboard reporting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Manager, Operations
Alexa Translations
09.2025 - Current
- Owned post-sales operational workflows including onboarding systems, health scoring frameworks, and renewal readiness
- Designed internal playbooks and process maps to align Sales, CS, and Support execution
- Built and maintained CRM workflows and automation to improve data quality and visibility
- Created executive dashboards for pipeline health, retention performance, and expansion tracking
- Acted as systems liaison between Product, Finance, Legal, and Revenue teams
Customer Success Specialist, Operations
Fleet Complete
06.2021 - 09.2025
- Led CS process standardization, reducing onboarding time-to-value by 20%
- Built churn-risk scoring models using CRM and product usage data
- Created scalable playbooks for renewals, expansions, and technical escalations
- Owned CRM data hygiene projects improving forecasting reliability
- Built reporting frameworks for ARR, NRR, GRR, and lifecycle analytics
Education
DEC - Social Science
Dawson College
Montreal, QCSkills
- Customer Lifecycle Operations
- CRM Architecture & Data Hygiene
- Process Documentation & SOP Development
- Workflow Automation & Tooling
- Revenue & Retention Analytics
- Forecasting & Funnel Optimization
- Systems Administration (Salesforce, HubSpot, Zendesk)
- KPI Tracking & Dashboard Design
Websites
LANGUAGES
English – Native
French – Native
Certification
- Introduction to Data Analysis using Microsoft Excel
- Introduction to Data Analytics
- Google AI Essentials
- Excel Basics for Data Analysis
- Data Visualization and Dashboards with Excel and Cognos
- Data Analytics Methods for Marketing
- Data Visualization with Python
- Data Analysis with Python
Timeline
Customer Success Manager, Operations
Alexa Translations
09.2025 - Current
Customer Success Specialist, Operations
Fleet Complete
06.2021 - 09.2025
DEC - Social Science
Dawson College