NICK STARSMERE
West Hollywood
Summary
Experienced with inventory management, product placement, and stock replenishment. Utilizes organizational skills and attention to detail for maintaining optimal stock levels and appealing displays. Knowledge of effective merchandising techniques and teamwork to enhance retail environments.Known for adaptability, strong communication skills, and a commitment to delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Store Shopper
Whole Foods Market Inc
02.2025 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Observed store's safety regulations while engaged in product fulfillment activities.
Event Security Guard
Universal Studios
09.2024 - 11.2024
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
Sales Associate
Nespresso
03.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Macy's
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Sales Associate
World Market
01.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
UPS
05.2019 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point of sale devices.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training and mentoring new customer service team members.
- Managed customer inquires and resolved issues in timely manner.
- Implemented proactive solutions to prevent recurring customer complaints.
- Prepared large cash deposits with zero discrepancies.
Sales Associate
Kohls
10.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Associate
Premier Pools
01.2016 - 07.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
GED -
West Ranch High School
06.2017
Skills
- Customer relationship management
- Lead generation
- Microsoft Word
- Microsoft Excel
- Shipment processing
- Communication
- Perfect Driving Record
- Time Management
- Strong work ethic
- Stock replenishment
- Merchandise presentation
- Upselling strategies
- Product display creation
- Shelf stocking
- Brand representation
- Attention to detail
Timeline
Store Shopper
Whole Foods Market Inc
02.2025 - Current
Event Security Guard
Universal Studios
09.2024 - 11.2024
Sales Associate
Nespresso
03.2023 - 05.2024
Sales Associate
Macy's
06.2022 - 02.2023
Sales Associate
World Market
01.2021 - 05.2022
Retail Sales Associate
UPS
05.2019 - 11.2020
Sales Associate
Kohls
10.2018 - 03.2019
Customer Service Associate
Premier Pools
01.2016 - 07.2018
GED -
West Ranch High School
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