Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Nick Spagnolo

Brampton,Ontario

Summary

Adaptable Customer Service Representative with 5+ years of experience. Proven success in driving sales and inspiring customer loyalty. Provided positive customer experiences and increased average sales. Proficiency in merchandising and inventory management. Ready to contribute to a dynamic sales team and increase profits.

Overview

8
8
years of professional experience

Work History

Group Benefits Consultant

Desjardins Insurance
11.2023 - Current
  • Provided coverage information regarding clients' group benefits through their employer
  • Resolved client conflicts and optimized the submission process, as well as following up as needed
  • Supported clients during life events such as marriage or childbirth by providing guidance on their benefit options and ensuring necessary changes were made to their coverage
  • Coordinated with healthcare providers to confirm payment received, and correct errors as necessary
  • Improved business development through maintaining professional relationships through service delivery
  • Resolved technical issues clients experienced on the members portal or mobile application
  • Upheld compliance, security and risk management standards

Retail Sales Supervisor

Designer Shoe Warehouse (DSW)
05.2020 - 10.2023
  • Trained and developed sales team associates in products, selling techniques, and procedures
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Streamlined the analyses of daily sales data to identify areas needing improvement and implemented sales plans to increase team members' adaptability based on trends
  • Strategized initiatives that create a positive work environment by encouraging open communication and recognizing employee success
  • Optimized customer experience by finding alternative merchandise to meet their needs
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times

Retail Sales Associate

Designer Shoe Warehouse (DSW)
06.2019 - 05.2020
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Utilized POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed weekly sales targets consistently.


Landscape Laborer

Regeneration Outreach Community
06.2016 - 09.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Enhanced landscape aesthetic by meticulously trimming trees, hedges, and shrubs.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Utilized landscaping equipment with focus on safety and machine longevity
  • Edged and mowed lawns, flowerbeds and landscape features
  • Achieved attractive greenery through maintenance tasks such as watering, fertilizing and trimming

Education

Honours Bachelor of Applied Arts in Media & Communication Studies, Diploma in Media Communications -

University of Guelph-Humber
04.2023

Certificate - Ontario Motor Vehicle Industry Council (OMVIC)

Automotive Business School of Canada
04.2024

Skills

  • Interpersonal and Customer Service Skills
  • Clear Communication
  • Client Benefits Administration
  • Store Operations
  • POS System Proficiency
  • Retail Sales Techniques
  • Inventory Management
  • Punctuality and Time Management Skills
  • Cash Handling and Management

Awards

LiUNA! Local 183 | Scholarship Trust Fund

University of Guelph-Humber | Entrance Scholarship | Honour Roll

Timeline

Group Benefits Consultant

Desjardins Insurance
11.2023 - Current

Retail Sales Supervisor

Designer Shoe Warehouse (DSW)
05.2020 - 10.2023

Retail Sales Associate

Designer Shoe Warehouse (DSW)
06.2019 - 05.2020

Landscape Laborer

Regeneration Outreach Community
06.2016 - 09.2018

Honours Bachelor of Applied Arts in Media & Communication Studies, Diploma in Media Communications -

University of Guelph-Humber

Certificate - Ontario Motor Vehicle Industry Council (OMVIC)

Automotive Business School of Canada

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Nick Spagnolo